Patient Experience Front Desk Coordinator

MyEyeDr.; McDonough (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Training programs

Vision coverage

Associate discounts

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, check-in/out, and patient interactions with a focus on a best-in-class experience. Training will be provided for insurance verification and appointment coordination in a fast-paced eye-care setting.

The role reports to the Office General Manager and may include weekend/evening shifts. Candidates should be organized, customer-focused, and comfortable multitasking in a collaborative team environment.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Phone handling

Tools

Microsoft Office

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, check-in/out, and patient interactions with a focus on a best-in-class experience. Training will be provided for insurance verification and appointment coordination in a fast-paced eye-care setting.

The role reports to the Office General Manager and may include weekend/evening shifts. Candidates should be organized, customer-focused, and comfortable multitasking in a collaborative team environment.