Patient Experience & Front Desk Coordinator

Springfield Medical Care Systems, Inc; Londonderry (VT); On-site; USD 25,000 - 28,000; Full time

Job summary

Springfield Medical Care Systems, Inc. Londonderry, Vermont seeks a Medical Office Coordinator (MVHC) – FT/80 to greet patients, handle registrations, scheduling, and reception while upholding North Star Health customer service standards.

The role requires a high school diploma, preference for healthcare/customer service experience, knowledge of medical terminology and HIPAA. Strong organizational and communication skills are essential for daily office operations.

Qualifications

• Experience in customer service or healthcare role.
• Knowledge of medical terminology and HIPAA regulations.
• Strong organizational and communication skills.
• Ability to handle multiple tasks and work under pressure.
• Professional, friendly patient-facing demeanor.

Responsibilities

• Perform front-end administrative duties for patient needs in a timely, efficient, and competent manner.
• Manage telephone calls, voicemails, patient portal messages professionally.
• Schedule patient appointments and maintain office flow.
• Triage calls and route messages to nurse or practitioner.
• Manage department inbox and follow established guidelines.
• Handle appointment functions: reminders, eligibility, portal scheduling, waitlists, patient reminders.
• Process PHI requests per North Star Health policy.
• Greet patients professionally and represent North Star Health.
• Maintain composure, de-escalate when needed, and work under pressure.
• Show flexibility in schedule and location.
• Ensure registration workflows: capture IDs, insurance, update information, collect co-pays.
• Performs other duties and adhere to policies.

Skills

Customer service

Healthcare knowledge

Communication

HIPAA regulations

Education

High School diploma or equivalent

Job description

Springfield Medical Care Systems, Inc. Londonderry, Vermont seeks a Medical Office Coordinator (MVHC) – FT/80 to greet patients, handle registrations, scheduling, and reception while upholding North Star Health customer service standards.

The role requires a high school diploma, preference for healthcare/customer service experience, knowledge of medical terminology and HIPAA. Strong organizational and communication skills are essential for daily office operations.