Front Desk Associate

Integrated Services for Behavioral Health; Lancaster (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Fairfield Community Health Center in Lancaster, Ohio seeks a friendly Front Desk Associate to greet patients, verify information, and manage check-ins using our software. You will schedule appointments, handle co-pays, and maintain accurate records while ensuring patient privacy and a welcoming front-office environment.

Ideal candidates have a high school diploma or GED and at least one year in ambulatory care. EHR experience (NextGen preferred) and strong communication skills are a plus.

Qualifications

• High school diploma or GED equivalent required.
• 1 year of ambulatory primary care or related office experience required.
• 1 year of EHR experience preferred (NextGen preferred).

Responsibilities

• Greet patients, visitors, and vendors.
• Check in patients and manage flow using check-in software.
• Schedule and reschedule patient appointments.
• Maintain accurate patient records and accounts.
• Collect co-pays and verify insurance information.
• Document encounters in the electronic health record.
• Answer phone calls and provide general information.
• Keep waiting area clean and organized.
• Protect patient confidentiality per policy.
• Work evenings and/or weekends as needed.
• Coordinate with lab and provider for test orders.

Skills

Oral communication

Teamwork

Time management

Customer service

EHR familiarity

Check-in software

MS Office

Attention to detail

Reliability

Willingness to learn

Education

High school diploma or GED

Ambulatory primary care experience

EHR experience (NextGen preferred)

Job description

We are seeking a Front Desk Associate!

Fairfield Community Health Center, Lancaster, Ohio

Join our Team!

We are seeking a Front Desk Associate! Fairfield Community Health Center, Lancaster, Ohio Fairfield Community Health Center's (FCHC) goal is high-quality, better care for our patients. We have been recognized as a level 3 Patient-Centered Medical Home (PCMH) by the National Committee for Quality Assurance for all our family practice offices. PCMH means we offer a team approach, with the patient as the team's most important member. FCHC offers improved access to care with extended hours, as well as same-day and next-day appointments. We work with specialists and hospitals to coordinate care, ensuring that the entire healthcare team works together to provide the best possible health for our patients.

The pay range for this position is $16.00-22.00 hourly

Position Summary

Under the direction of the Operations Manager and Lead Front Desk Associate, the Front Desk Associate is responsible for greeting patients, visitors, and vendors, checking patients in for appointments, scheduling patient appointments, and maintaining accurate records and accounts.

Primary Duties

• Welcome patients, visitors, and vendors.
• Check patients in for appointments as they arrive, assist with the check-in procedure as needed using check-in software, and assist patients when needed with the check-in tablet. Manages patient flow and communicates arrival and delays between provider and patient. Directs patients and visitors to the correct floor/provider.
• Answers telephone calls courteously and Schedule/reschedule patient appointments. Provides general office information or directs calls to appropriate office staff based on caller inquiry.
• Completes chart preparation for next day’s appointments based on care teams as assigned.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information. Collects co-pays/visit charges. Scans photo identification, insurance cards, and patient paperwork as applicable. Accurately documents all patient encounters within the electronic health record.
• Comforts patients by answering questions within scope and responding to patient complaints.
• Maintains a neat and clean waiting area and keeps personal workspace organized and free of clutter.
• Protects patient’s rights by maintaining confidentiality of all patients and financial information and adheres to policies/safety practices as established by FCHC.
• Willingness to work evening and weekend shifts, filling in when needed, recognizing work hours may be in excess of 40 hours during staffing shortages.
• Assists with Provider rescheduling as needed.
• Coordinate with rooming staff to check patients in for lab draws. Ensure lab orders are sent to the lab correctly from the provider.
• Send out Good Faith Estimates to self-pay patients along with sliding scale applications as applicable.
• Utilize portals for insurance verifications and run eligibility daily.
• Run daily reports.
• Maintain daily deposit worksheet.
• Verify all legal documents.
• Documents no-shows.
• Other duties as may be assigned from time to time.

Competencies/Skills

• Strong oral expression and comprehension.
• Ability to work in a team environment.
• Ability to prioritize, multi-task and manage time effectively.
• Demonstrates excellent customer service skills through courteous and professional interaction with patients, visitors, vendors and staff.
• Demonstrates basic understanding and knowledge of electronic health record system, check-in software and Microsoft Office applications.
• Quality focus, strong organization and attention to detail.
• Demonstrates dependability through good attendance and punctuality.
• Willingness to learn, embrace change and maintain a positive attitude.

Experience, Education/training And Licensure

• High school diploma or GED equivalent required.
• 1 year of experience in ambulatory primary care or related office setting required. FQHC experience preferred.
• 1 year of Electronic Health Record (EHR) experience preferred. NextGen experience preferred.

Physical Requirements & Environmental Conditions

Must be able to push, pull, and assist in lifting up to 50 lbs. May be exposed to loud noises. Must be able to stand and sit for extended periods of time, stoop, bend, reach, show manual dexterity, and clearly communicate with office personnel and external customers. May be exposed to blood and bodily fluids.

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.

To learn more about our organization: www.FCHC.org

OUR MISSION

To Strengthen our Community by Caring for You.

OUR VALUES

Together We RISE

Respect

Integrity

Stewardship

Excellence

This job description is intended to indicate the basic nature of the position(s) allocated to this class and examples of typical duties that may be assigned. It does not imply that all positions within this class will perform all of the duties listed, nor does it attempt to list all possible duties that may be assigned.

We’re an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.