Patient Experience Front Desk Coordinator

Preferred Hospital Leasing Eldorado Inc; Eldorado (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Preferred Hospital Leasing Eldorado Inc. seeks a friendly Greeter to serve as the first impression of the facility, on the phone and in person. You will assist nurses and providers by routing patients, answering calls, and handling basic information updates.

Responsibilities include verifying demographics, collecting co-pays when needed, and directing patients with care and respect. The role requires clear communication in English and a professional, helpful demeanor.

Qualifications

• Communicate effectively with patients, families and staff.
• Possess skills to communicate clearly with patients and team.
• Competent in Microsoft Word and Excel.
• Maintain discretion and confidentiality regarding PHI.
• Experience in customer service preferred.

Responsibilities

• Greet patients and families professionally in person and on the phone.
• Direct patients to correct areas and assist with needs as intermediary.
• Verify information and update demographics as needed.
• Enter appointment times accurately and collect payments when required.
• Maintain waiting room cleanliness and handle routine inquiries.

Skills

Communication

MS Office

Math skills

PHI privacy compliance

Customer service

Education

High School Diploma/GED

Customer Service experience

Medical terminology knowledge

Tools

Microsoft Word/Excel

Job description

Preferred Hospital Leasing Eldorado Inc. seeks a friendly Greeter to serve as the first impression of the facility, on the phone and in person. You will assist nurses and providers by routing patients, answering calls, and handling basic information updates.

Responsibilities include verifying demographics, collecting co-pays when needed, and directing patients with care and respect. The role requires clear communication in English and a professional, helpful demeanor.