Patient Experience Front Desk Coordinator

Cano Health LLC; Delray Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Company holidays

Short‑term and long‑term disability

Life insurance

Job summary

Cano Health LLC in Delray Beach, FL is seeking a Front Desk Coordinator to serve as the first contact for patients, visitors and callers. You will handle patient intake, insurance verification, appointment scheduling, and portal enrollment to support clinical teams and ensure high‑quality care.

The role requires at least one year in healthcare, familiarity with EMR systems, and strong customer service. Bilingual English/Spanish is preferred; a range of office duties and a team‑oriented

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of experience in a healthcare/medical office.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.
• BLS certification preferred and ability to respond to emergencies.
• Proficiency with Microsoft Office Suite (Power BI, Excel, Word, Teams, PowerPoint).

Responsibilities

• Create new patient profiles in the EMR system.
• Conduct welcome calls and schedule initial appointments.
• Mail welcome packages to new patients.
• Obtain annual consents and patient signatures.
• Assist with Patient Portal enrollment.
• Coordinate translation services as needed.
• Greet patients and visitors warmly and handle inquiries.
• Schedule various appointments and manage same-day workflows.
• Update visit status types in the EMR (eCW).
• Perform demographic verification and accurate data entry.
• Collect co-payments and run end-of-day financial reports.
• Make outbound care initiative calls and follow up after discharge.
• Answer and route calls, document dispositions, and respond professionally.

Skills

Customer service

Data entry

EMR proficiency

Bilingual (English/Spanish)

Education

High School Diploma

Tools

eCW EMR

Microsoft Office Suite

Job description

Cano Health LLC in Delray Beach, FL is seeking a Front Desk Coordinator to serve as the first contact for patients, visitors and callers. You will handle patient intake, insurance verification, appointment scheduling, and portal enrollment to support clinical teams and ensure high‑quality care.

The role requires at least one year in healthcare, familiarity with EMR systems, and strong customer service. Bilingual English/Spanish is preferred; a range of office duties and a team‑oriented