Patient Experience & Front Desk Coordinator

Colorado In Motion; Crawfordville (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Family Building Benefits

Parental Leave

401(k) with matching

Job summary

Confluent Health is seeking a Full Time Front Desk Medical Receptionist for its Crawfordville location. You will create a welcoming first impression, manage check-ins, scheduling, and insurance verifications, and support patient flow in a fast-paced clinic environment.

No prior medical experience is required as comprehensive training is provided, with benefits and a clear growth path within the organization.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer-facing or patient-facing experience.
• Able to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone and handling upset callers.
• Basic computer proficiency and willingness to learn scheduling systems and EMR.
• No prior medical experience required — comprehensive training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in/out, scheduling, insurance verification, and phone calls.
• Review, schedule, and follow up on referrals; update patient records and explain next steps.
• Maintain patient flow by confirming appointments, managing waitlists, and following up on future visits.
• Collect copays and balances accurately, with basic payment tracking as needed.
• Uphold HIPAA privacy standards in all front desk interactions and documentation.

Skills

Customer-facing experience

Multi-tasking

Strong communication

HIPAA awareness

Basic computer skills

Education

High School Diploma or GED

Tools

EMR navigation

Scheduling software

Spreadsheets

Job description

Confluent Health is seeking a Full Time Front Desk Medical Receptionist for its Crawfordville location. You will create a welcoming first impression, manage check-ins, scheduling, and insurance verifications, and support patient flow in a fast-paced clinic environment.

No prior medical experience is required as comprehensive training is provided, with benefits and a clear growth path within the organization.