Patient Experience Front Desk Coordinator

beloithealthsystem; Beloit (WI); On-site; USD 2,066,000 - 2,617,000; Part time

Job summary

Beloit Health System is seeking a Front Desk Receptionist to greet patients and visitors, handle phone calls, and perform various clerical duties in a professional manner. Shifts include 1st and 2nd, with hours between 6am and 8pm, up to 8 hours per day.

Per Diem schedule means varied hours. The role supports the Community Relations department, requires strong phone skills, ability to work independently, and maintain confidentiality of patient information.

Qualifications

• Excellent phone skills and pleasant speaking voice.
• Able to assess communicated needs and respond appropriately.
• Able to interact effectively with the public.
• Work independently with minimal supervision.
• Maintain confidentiality of patient information.
• Basic computer work.
• Flexible in working hours and holidays when needed.
• Professional attire.

Responsibilities

• Answer phones by the fourth ring.
• Greet visitors and callers, provide information.
• Update patient room and phone changes with admissions.
• Run daily pastor list.
• Post meeting information for evening shift.
• Escort deliveries to ensure timeliness.
• Maintain front desk phone coverage during off hours.
• Coordinate valet service scheduling.
• Document and forward information to next shift.
• Complete extra projects as assigned.

Skills

Phone etiquette

Interpersonal skills

Independent work

Confidentiality

Basic computer skills

Flexibility

Professional appearance

Customer service

Shift flexibility

Holiday availability

Job description

Beloit Health System is seeking a Front Desk Receptionist to greet patients and visitors, handle phone calls, and perform various clerical duties in a professional manner. Shifts include 1st and 2nd, with hours between 6am and 8pm, up to 8 hours per day.

Per Diem schedule means varied hours. The role supports the Community Relations department, requires strong phone skills, ability to work independently, and maintain confidentiality of patient information.