Patient Services Front Desk Specialist

Beloit Health System; Beloit (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Beloit Health System is seeking a Front Desk Receptionist to greet patients and visitors, provide information, and perform clerical tasks. The role supports the Community Relations department with a professional and confidential approach in a hospital setting.

Shift availability includes 1st and 2nd shifts, with hours between 6a-8p and per diem varied weekly. Flexibility for holidays and different shifts is required. Reporting to the Lead Receptionist and Executive Director.

Qualifications

• Excellent phone skills and pleasant speaking voice.
• Ability to assess communicated needs and respond appropriately.
• Ability to effectively interact with the public.
• Ability to work independently with minimal supervision.
• Must adhere to hospital and department policies and regulations.
• Maintain confidentiality of patient information.
• Ability to speak clearly and interact positively with the public.
• Ability to do basic computer work.
• Pleasant appearance and professional attire.
• Very flexible in working hours and holidays when needed.
• Able to work different shifts.

Responsibilities

• Answers phone by fourth ring.
• Greets visitors and callers, provides information requested.
• Updates patient room changes and phone changes with admission office.
• Runs daily pastor list.
• Posts meeting information for evening shift.
• Manages escorts to ensure timely patient deliveries.

Skills

Phone skills

Interpersonal skills

Independence

Confidentiality

Clear communication

Basic computer use

Professional appearance

Flexible hours

Tools

Hospital computer system

Job description

Beloit Health System is seeking a Front Desk Receptionist to greet patients and visitors, provide information, and perform clerical tasks. The role supports the Community Relations department with a professional and confidential approach in a hospital setting.

Shift availability includes 1st and 2nd shifts, with hours between 6a-8p and per diem varied weekly. Flexibility for holidays and different shifts is required. Reporting to the Lead Receptionist and Executive Director.