Clinic Receptionist & Patient Services Specialist

Beloit Health System; Beloit (WI); On-site; USD 16,531 - 22,041; Part time

Job summary

Beloit Health System is seeking a friendly Receptionist for Beloit Clinic Registration. The role handles front-desk duties, phone coverage, patient check-in/out, and scheduling, supporting physicians and staff in a fast-paced clinic environment.

Responsibilities include accurate data entry, insurance verification, payments, and updating patient information. This part-time position requires strong communication and multitasking, with a focus on patient experience and smooth clinic operations.

Qualifications

• High school diploma or equivalent required.
• Medical terminology knowledge or clinic reception experience preferred.
• Excellent organizational and verbal communication skills with patients and staff.
• Ability to work with a diverse patient population and multi-task in a fast-paced environment.
• Proficiency with computer systems for scheduling, check-in/out, and payments.

Responsibilities

• Answer incoming phone lines promptly and courteously; record scheduling information accurately.
• Check in patients, verify demographics, insurance entry and verification, collect copayments, and direct to waiting area.
• Check signature on file; obtain it if missing and update in the system.
• Check out patients after visits and schedule follow-up appointments as needed.
• Schedule appointments per physician guidelines and accommodate patient needs.
• Participate in opening/closing duties and rotate Saturday schedule.
• Set up new patient accounts in the system.
• Monitor patient accounts, flag delinquent items, and alert required staff during scheduling.
• Process patient payments and print receipts; handle various payment methods.
• Direct billing or insurance questions to the appropriate department; assist as needed.
• Assist physicians with work-ins, cancellations, rescheduling, or confirmations per nursing guidance.
• Meet productivity benchmarks and maintain accurate patient data updates.
• Update doctor schedules when changes occur and communicate to patients.
• Prepare desk for the next day with closing tasks and organized workspace.
• Direct dissatisfied customers to Clinic Manager Patient Relations/Reception as needed.
• Demonstrate accuracy and efficiency using the clinic's computer software.

Skills

Phone etiquette

Medical terminology

Reception experience

Data entry

Education

High School diploma or equivalent

Job description

Beloit Health System is seeking a friendly Receptionist for Beloit Clinic Registration. The role handles front-desk duties, phone coverage, patient check-in/out, and scheduling, supporting physicians and staff in a fast-paced clinic environment.

Responsibilities include accurate data entry, insurance verification, payments, and updating patient information. This part-time position requires strong communication and multitasking, with a focus on patient experience and smooth clinic operations.