Receptionist - Community Relations

beloithealthsystem; Beloit (WI); On-site; USD 2,066,000 - 2,617,000; Part time

Job summary

Beloit Health System is seeking a Front Desk Receptionist to greet patients and visitors, handle phone calls, and perform various clerical duties in a professional manner. Shifts include 1st and 2nd, with hours between 6am and 8pm, up to 8 hours per day.

Per Diem schedule means varied hours. The role supports the Community Relations department, requires strong phone skills, ability to work independently, and maintain confidentiality of patient information.

Qualifications

• Excellent phone skills and pleasant speaking voice.
• Able to assess communicated needs and respond appropriately.
• Able to interact effectively with the public.
• Work independently with minimal supervision.
• Maintain confidentiality of patient information.
• Basic computer work.
• Flexible in working hours and holidays when needed.
• Professional attire.

Responsibilities

• Answer phones by the fourth ring.
• Greet visitors and callers, provide information.
• Update patient room and phone changes with admissions.
• Run daily pastor list.
• Post meeting information for evening shift.
• Escort deliveries to ensure timeliness.
• Maintain front desk phone coverage during off hours.
• Coordinate valet service scheduling.
• Document and forward information to next shift.
• Complete extra projects as assigned.

Skills

Phone etiquette

Interpersonal skills

Independent work

Confidentiality

Basic computer skills

Flexibility

Professional appearance

Customer service

Shift flexibility

Holiday availability

Job description

Beloit Health System is looking to add a Front Desk Receptionist to our Team!

Shift: 1st & 2nd

Schedule: Hours between 6a - 8p (shifts up to 8 hours/day)

Hours per week: Varied - Per Diem

Benefits Status: Not Eligible

Department: Community Relations

The Front Desk Receptionist greets and directs patients and visitors in a professional manner in order to leave them with a positive impression of Beloit Health System. Also performs various clerical duties.

• Answers phone by fourth ring.
• Greets visitors and callers, provides information requested.
• Updates patient room changes and phone changes by calling admission office.
• Runs daily pastor list.
• Posts meeting information (evening shift only).
• Manages escorts to ensure patient deliveries are completed in a timely fashion.
• Insures that front desk phone coverage is maintained on off hours. (i.e. transfer to switchboard).
• Insures scheduling and smooth operation of the valet service.
• Documents and forwards all information needed by receptionist on next shift.
• Flexible in working hours if needed.
• Confidentiality is a must!
• Completes extra projects as assigned.

Job Requirements

• Excellent phone skills and pleasant speaking voice.
• Ability to assess communicated needs and respond appropriately.
• Ability to effectively interact with the public.
• Ability to work independently with minimal supervision.
• Must adhere to established hospital and Community Relations department policies, rules and regulations.
• Maintain ethical conduct and keep confidential personal and medical information about patients.
• Ability to speak clearly and distinctly and to interact positively with the public.
• Ability to do basic computer work.
• Pleasant smile and professional appearance, i.e. attire.
• Must be very flexible in working hours.
• Able to work holidays when needed.
• Able to work different shifts
• Weekdays 7am - 8pm (2 shifts)
• Weekends 8am - 8pm (2 shifts
• Reporting Relationship: Lead Receptionist, Executive Director of Foundation/Marketing/Community Relations