Patient Experience Front Desk Associate

Lowcountry Oncology Associates; Charleston (SC); On-site; USD 21,000 - 28,000; Full time

Job summary

Lowcountry Oncology Associates is seeking a Front Desk Receptionist to greet and direct patients, provide clinic information, and coordinate in-office communication. The role includes updating patient records, handling forms, and supporting privacy and confidentiality under HIPAA guidelines.

The position is based at the West Ashley clinic with occasional travel to Summerville, North Charleston and Mt Pleasant to assist across locations as needed.

Qualifications

• High school diploma required.
• Minimum of 1 year in customer service, healthcare receptionist preferred, with office equipment experience.
• Customer-service oriented.
• Excellent telephone etiquette.
• Ability to interact respectfully with diverse individuals.
• Knowledge of patient billing procedures.

Responsibilities

• Answer phones, screen calls, relay messages, and greet visitors.
• Promote accuracy and efficiency in front desk procedures and paperwork.
• Register patients according to LOA protocols.
• Explain clinic policy to patients while handling messages.
• Assist patients with completing required information forms.
• Manage information flow from doctors’ offices and health care facilities.
• Maintain patient confidentiality at all times.
• Organize forms and office stationery for front desk activities.
• Schedule follow-up and treatment appointments.
• Travel to satellite locations and float to other clinics as needed.
• Assist with training front desk staff.
• Support mission of delivering high-quality patient care within the community.

Skills

Customer Service

Telephone Etiquette

Interpersonal Skills

HIPAA Knowledge

Education

High School Diploma

Tools

Office Equipment

Job description

Lowcountry Oncology Associates is seeking a Front Desk Receptionist to greet and direct patients, provide clinic information, and coordinate in-office communication. The role includes updating patient records, handling forms, and supporting privacy and confidentiality under HIPAA guidelines.

The position is based at the West Ashley clinic with occasional travel to Summerville, North Charleston and Mt Pleasant to assist across locations as needed.