Front Desk Receptionist

OOSCS OneOncology South Carolina Services, LLC; Charleston (SC); On-site; USD 30,000 - 42,000; Full time

Job summary

Lowcountry Oncology Associates is seeking a friendly front desk receptionist to join our patient-centered team in Charleston. You will greet visitors, register patients, manage calls, and support front desk workflows across our West Ashley clinic and satellite locations.

The role requires excellent telephone etiquette, a high school diploma, and at least one year of customer service experience in healthcare or a related setting.

Qualifications

• High school diploma required.
• Minimum of one year’s experience in customer service setting, preferably receptionist experience in healthcare setting and experience with office equipment.
• Customer-service oriented Excellent telephone etiquette.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Knowledge of patient billing procedures.

Responsibilities

• Answers telephones, screens callers, relays messages, and greets visitors.
• Promote accuracy and efficiency in front desk procedures and paperwork.
• To register patients according to LOA protocols.
• To schedule follow up appointments and treatment appointments.
• Assists with training of front desk staff.

Skills

Customer service

Telephone etiquette

Communication

Education

High school diploma

Job description

Lowcountry Oncology Associates mission is delivering high-quality and compassionate cancer care in our community, for our community and by oncologist who in live in our community.

Why Join Us?

Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description

Responsibilities

• This position will be based out of our West Ashley clinic, located on Sam Rittenberg Blvd.
• Occasional travel to our other three locations (Summerville, North Charleston, Mt Pleasant) may be required per business needs.
• Answers telephones, screens callers, relays messages, and greets visitors.
• Promote accuracy and efficiency in front desk procedures and paperwork.
• To register patients according to LOA protocols.
• To explain clinic policy to patients while receiving and delivering messages.
• To assist patients with accurately completing appropriate forms and documents for the required information.
• To handle and manage the continuous flow of information from doctors' offices and health care establishments.
• To respect and maintain the privacy and dignity of clients, to assure client confidentiality at all times.
• To organize and maintain forms and office stationery required for front desk activities and overflowing paper documents.
• To schedule follow up appointments and treatment appointments.
• Travels to satellite locations and floats to other clinics if needed.
• Assist with training of front desk staff.
• Additional responsibilities may be assigned to help drive our mission of delivering high-quality and compassionate cancer care in our community, for our community, and by oncologists who live in our community.

Qualifications/Competencies

• High school diploma required.
• Minimum of one year’s experience in customer service setting, preferably receptionist experience in healthcare setting and experience with office equipment.
• Customer-service oriented Excellent telephone etiquette.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Knowledge of patient billing procedures.

If you're a passionate healthcare professional who thrives in a collaborative, physician-led environment, and wants to contribute to exceptional cancer care in your community, then Lowcountry Oncology Associates is the place for you!