Front Desk Receptionist

Lowcountry Oncology Associates; Charleston (SC); On-site; USD 21,000 - 28,000; Full time

Job summary

Lowcountry Oncology Associates is seeking a Front Desk Receptionist to greet and direct patients, provide clinic information, and coordinate in-office communication. The role includes updating patient records, handling forms, and supporting privacy and confidentiality under HIPAA guidelines.

The position is based at the West Ashley clinic with occasional travel to Summerville, North Charleston and Mt Pleasant to assist across locations as needed.

Qualifications

• High school diploma required.
• Minimum of 1 year in customer service, healthcare receptionist preferred, with office equipment experience.
• Customer-service oriented.
• Excellent telephone etiquette.
• Ability to interact respectfully with diverse individuals.
• Knowledge of patient billing procedures.

Responsibilities

• Answer phones, screen calls, relay messages, and greet visitors.
• Promote accuracy and efficiency in front desk procedures and paperwork.
• Register patients according to LOA protocols.
• Explain clinic policy to patients while handling messages.
• Assist patients with completing required information forms.
• Manage information flow from doctors’ offices and health care facilities.
• Maintain patient confidentiality at all times.
• Organize forms and office stationery for front desk activities.
• Schedule follow-up and treatment appointments.
• Travel to satellite locations and float to other clinics as needed.
• Assist with training front desk staff.
• Support mission of delivering high-quality patient care within the community.

Skills

Customer Service

Telephone Etiquette

Interpersonal Skills

HIPAA Knowledge

Education

High School Diploma

Tools

Office Equipment

Job description

Lowcountry Oncology Associates mission is delivering high-quality and compassionate cancer care in our community, for our community and by oncologist who in live in our community.

Why Join Us?

Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description:

The Front Desk Receptionist is responsible for greeting and directing patients and visitors following HIPAA and company policies, providing clinic and appointment information, and communicating among departments. Updates patient information and forms as required. Inputs information for new and established patients. Assists patients with completion of medical history and information forms as needed.

This position will be based out of our West Ashley clinic , located on Sam Rittenberg Blvd. Occasional travel to our other three locations (Summerville, North Charleston, Mt Pleasant) may be required per business needs.

Responsibilities

• Answers telephones, screens callers, relays messages, and greets visitors.
• Promote accuracy and efficiency in front desk procedures and paperwork.
• To register patients according to LOA protocols.
• To explain clinic policy to patients while receiving and delivering messages.
• To assist patients with accurately completing appropriate forms and documents for the required information.
• To handle and manage the continuous flow of information from doctors’ offices and health care establishments.
• To respect and maintain the privacy and dignity of clients, to assure client confidentiality at all times.
• To organize and maintain forms and office stationery required for front desk activities and overflowing paper documents.
• To schedule follow up appointments and treatment appointments.
• Travels to satellite locations and floats to other clinics if needed.
• Assist with training of front desk staff.
• Additional responsibilities may be assigned to help drive our mission of delivering high-quality and compassionate cancer care in our community, for our community, and by oncologists who live in our community.

Qualifications/Competencies

• High school diploma required.
• Minimum of one year’s experience in customer service setting, preferably receptionist experience in healthcare setting and experience with office equipment.
• Customer-service oriented
• Excellent telephone etiquette
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Knowledge of patient billing procedures.