Front Desk Receptionist

OneOncology; Charleston (SC); On-site; USD 22,000 - 26,000; Full time

Job summary

Lowcountry Oncology Associates in West Ashley (Charleston, SC) is seeking a Front Desk Receptionist to greet patients, manage check-in, and coordinate with clinical staff.

You will answer phones, verify patient information, schedule appointments, and ensure HIPAA compliance while delivering compassionate service in a community-focused setting.

Occasional travel to Summerville, North Charleston, and Mt. Pleasant clinics may be required.

Qualifications

• High school diploma required.
• Minimum of one year’s experience in customer service, preferably receptionist experience in healthcare.
• Customer-service oriented.
• Excellent telephone etiquette.
• Knowledge of patient billing procedures.

Responsibilities

• Answers telephones, screens callers, relays messages, and greets visitors.
• Greet patients and register them according to LOA protocols.
• Explain clinic policy to patients while receiving and delivering messages.
• Assist patients with completing forms and essential information.
• Handle and manage the flow of information from doctors’ offices and health care establishments.
• Maintain privacy and confidentiality of patients at all times.
• Schedule follow-up and treatment appointments.
• Travel to satellite locations and float to other clinics as needed.
• Assist with training front desk staff.

Skills

Customer service

Telephone etiquette

Interpersonal communication

Attention to detail

Education

High school diploma

Tools

Office equipment

Job description

Lowcountry Oncology Associates mission is delivering high-quality and compassionate cancer care in our community, for our community and by oncologist who in live in our community.Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.Job Description:The Front Desk Receptionist is responsible for greeting and directing patients and visitors following HIPAA and company policies, providing clinic and appointment information, and communicating among departments. Updates patient information and forms as required. Inputs information for new and established patients. Assists patients with completion of medical history and information forms as needed.This position will be based out of our West Ashley clinic, located on Sam Rittenberg Blvd. Occasional travel to our other three locations (Summerville, North Charleston, Mt Pleasant) may be required per business needs.ResponsibilitiesAnswers telephones, screens callers, relays messages, and greets visitors.Promote accuracy and efficiency in front desk procedures and paperwork.To register patients according to LOA protocols.To explain clinic policy to patients while receiving and delivering messages.To assist patients with accurately completing appropriate forms and documents for the required information.To handle and manage the continuous flow of information from doctors' offices and health care establishments.To respect and maintain the privacy and dignity of clients, to assure client confidentiality at all times.To organize and maintain forms and office stationery required for front desk activities and overflowing paper documents.To schedule follow up appointments and treatment appointments.Travels to satellite locations and floats to other clinics if needed.Assist with training of front desk staff.Additional responsibilities may be assigned to help drive our mission of delivering high-quality and compassionate cancer care in our community, for our community, and by oncologists who live in our community.Qualifications/CompetenciesHigh school diploma required.Minimum of one year’s experience in customer service setting, preferably receptionist experience in healthcare setting and experience with office equipment.Customer-service orientedExcellent telephone etiquetteAbility to interact effectively and in a supportive manner with persons of all backgrounds.Knowledge of patient billing procedures.