Patient Experience & ED Concierge Supervisor

Maimonides Medical Center; New York (NY); On-site; USD 68,000 - 85,000; Full time

Job summary

Maimonides Medical Center in New York is seeking a supervisory professional to lead the Emergency Department Patient Representatives and Concierge Services. The role plans and evaluates services, ensuring effective communication with patients and families while guiding staff in delivering excellent patient experiences.

Responsibilities include staffing, training, policy development, and collaboration with clinical leadership to maintain smooth patient flow from admission through discharge.

Qualifications

• Education: Bachelor's degree or 5 years of hospital experience, including prior supervisory experience.
• Requires good oral and written communication abilities.
• Strong interpersonal skills and English fluency as required by the role.

Responsibilities

• Oversees Emergency Department Patient Representative and Concierge services to ensure clear communication with patients and families.
• Selects, hires and supervises staff; conducts performance reviews and recommends promotions or raises.
• Trains new staff, develops leadership and teamwork; implements new programs and procedures.
• Interviews and schedules Emergency Department volunteers; instructs volunteers on duties.
• Ensures adequate staffing coverage by coordinating vacation/holiday schedules and manages overtime and attendance records.
• Develops departmental policies, updates manuals to comply with regulatory requirements and prepares reports.
• Performs duties of a Patient Representative as required and maintains professional records.
• Acts as in-house Administrator on Call to resolve non-clinical patient-care issues.
• Collaborates with department chairs, nursing leadership, and case managers to ensure continuity of care from admission to discharge.

Skills

Communication

Interpersonal skills

English proficiency

Education

Bachelor's degree or 5 years hospital supervisory experience

Job description

Maimonides Medical Center in New York is seeking a supervisory professional to lead the Emergency Department Patient Representatives and Concierge Services. The role plans and evaluates services, ensuring effective communication with patients and families while guiding staff in delivering excellent patient experiences.

Responsibilities include staffing, training, policy development, and collaboration with clinical leadership to maintain smooth patient flow from admission through discharge.