Patient Experience Coordinator: Surgery Scheduling & Pre-Op

Intermountain Healthcare Inc.; American Fork (UT); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Intermountain Health in Utah is seeking a Patient Experience Representative to provide organized, compassionate care in our Orthopedics operations.

In this full-time role, you will create and manage provider surgery and hospital procedure schedules, obtain authorizations, coordinate referrals, and assist patients through pre-operative steps.

You will work 40 hours per week, 8 AM to 5 PM at American Fork/Saratoga Springs clinics, with a comprehensive benefits package and opportunities for growth.

Qualifications

• Two years of medical registration, billing, scheduling, or insurance experience
• Two years of customer service experience
• Working knowledge of word processing, spreadsheet, email, and calendaring programs.

Responsibilities

• Creates and manages provider’s surgery/hospital procedure schedules. Maintains any changes, cancellations, rescheduling and/or clinical follow up on these schedules. Uses Provider power plans to ensure all necessary orders are proposed, signed off and sent for hospital orders.
• Obtains authorization for surgeries/hospital procedures by researching coverage and obtain prior auth for them. Verifies eligibility and benefits. Coordinates referral for patients that will go out of network. Point of contact for surgery authorization questions. Obtain proper CPT code from provider for authorization.
• Proposes iCentra requirements to create a pre-surgical FIN# and to create required surgical scheduling card for the Hospital scheduler to pull the case information, where applicable.
• Coordinate with the provider to ensures all necessary surgical/procedure equipment is requested for any special item that needs to be pulled from Hospital supplies or special equipment that needs to be brought in by surgical supply Reps. Coordinates any necessary Hospital items with nursing staff at the Hospital. Calls in surgical/procedure order for Providers the Hospital surgery/procedure scheduler day before cases.
• Meets with surgery/procedure patients to explain the process. This includes pre-op labs, tests, or any pre-requisite that needs prior attention. Coordinates with Providers and Medical Staff any red flag pre-operative health concerns for patient safety.
• Scan and Document process in patient charts and relay cost estimations. Investigate billing disputes for surgery/procedure.

Skills

Medical Insurance Coding

Computer Literacy

Patient Care

Health Care

Medical Procedures

Medical Terminology

Surgeries

Patient Safety

Bi-lingual - Spanish

Education

Associate’s Degree

Tools

EMR software

Job description

Intermountain Health in Utah is seeking a Patient Experience Representative to provide organized, compassionate care in our Orthopedics operations.

In this full-time role, you will create and manage provider surgery and hospital procedure schedules, obtain authorizations, coordinate referrals, and assist patients through pre-operative steps.

You will work 40 hours per week, 8 AM to 5 PM at American Fork/Saratoga Springs clinics, with a comprehensive benefits package and opportunities for growth.