Patient Experience Coordinator & Scheduling Specialist

Northern Counties Health Care, Inc.; Concord (VT); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Northern Counties Health Care, Inc. seeks a Dental/Medical Receptionist to welcome patients, manage appointments, and support clinical and administrative teams. The role ensures a smooth patient experience and efficient clinic operations.

Responsibilities include phone triage, scheduling, registration, records handling, and coordination with nursing and providers. The position emphasizes confidentiality, accuracy, and excellent communication in a fast-paced health care setting.

Qualifications

• High School Diploma or GED.
• One year receptionist experience preferred.
• Able to communicate effectively with patients.
• Able to maintain confidentiality.
• Proficient in basic computer skills (email, spreadsheets, document processing).
• Physically able to perform job duties (sit for long periods, lift up to 25 lbs., use office equipment).

Responsibilities

• Greet patients in a courteous, friendly manner and answer questions about services.
• Answer incoming calls, perform initial triage, and route to appropriate staff.
• Coordinate patient flow with nursing and provider staff.
• Schedule appointments and referrals following scheduling policies.
• Register patients and update registration information in the system.
• Prepare and process medical records; handle record requests.
• Assist with clerical tasks and audits as needed.

Skills

Communication

Confidentiality

Computer skills

Education

High school diploma or GED

Job description

Northern Counties Health Care, Inc. seeks a Dental/Medical Receptionist to welcome patients, manage appointments, and support clinical and administrative teams. The role ensures a smooth patient experience and efficient clinic operations.

Responsibilities include phone triage, scheduling, registration, records handling, and coordination with nursing and providers. The position emphasizes confidentiality, accuracy, and excellent communication in a fast-paced health care setting.