Senior Patient Services & Scheduling Specialist

Houston Methodist; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Houston Methodist is seeking a Senior Patient Services Representative to support patient check-in/check-out and scheduling, ensuring a smooth visit experience. The role includes complex scheduling tasks, data accuracy, and contributing to revenue cycle processes, while mentoring junior staff.

The position emphasizes strong customer service, clear communication, and adherence to HIPAA regulations to protect patient information and ensure high-quality service delivery.

Qualifications

• High School diploma or equivalent.
• Five years of experience in healthcare, with three years in a related role.
• Strong customer service and communication abilities.
• Proficient in English (speaking, reading, writing).
• Experience with scheduling, registration, and basic revenue cycle tasks.
• Knowledge of HIPAA and patient confidentiality.

Responsibilities

• Perform patient check-in and check-out functions and scheduling.
• Input accurate demographic and scheduling data and support financial clearance.
• Coordinate patient flow and notify issues causing delays or denials.
• Mentor less experienced staff and serve as a resource for resolution of problems.

Skills

Customer service

English proficiency

Communication skills

Scheduling skills

EMR systems

Medical terminology

Analytical thinking

Revenue cycle knowledge

Education

High School diploma or equivalent

Tools

EMR software

Job description

Houston Methodist is seeking a Senior Patient Services Representative to support patient check-in/check-out and scheduling, ensuring a smooth visit experience. The role includes complex scheduling tasks, data accuracy, and contributing to revenue cycle processes, while mentoring junior staff.

The position emphasizes strong customer service, clear communication, and adherence to HIPAA regulations to protect patient information and ensure high-quality service delivery.