Patient Experience Coordinator — Remote Canada
Felix
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Benefits offered by this job
Job summary
Felix is hiring for a remote customer support role in Canada. You will handle chat and email inquiries, collaborate with pharmacy, medical, and logistics teams, and guide patients through onboarding with clarity and empathy.
You’ll work with AI tools, identify gaps, and share patient insights to continuously improve support. Weekend availability is required in this fast-moving, mission-driven environment.
Qualifications
- Experience in a customer-facing role (thriving in high volume is a strong plus).
- Experience with Intercom Helpdesk or a related platform.
- Telehealth or digital health background is a bonus.
- Weekend availability.
Responsibilities
- Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email.
- Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care.
- Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward.
- Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
- Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization.
- Spot patterns, flag gaps, and help improve how we support patients over time.
Skills
Job description
Felix is hiring for a remote customer support role in Canada. You will handle chat and email inquiries, collaborate with pharmacy, medical, and logistics teams, and guide patients through onboarding with clarity and empathy.
You’ll work with AI tools, identify gaps, and share patient insights to continuously improve support. Weekend availability is required in this fast-moving, mission-driven environment.
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