Medical Office Administrator, Late Shift

OpenKrill; United States; Vor Ort; USD 35.000 - 49.000; Vollzeit

Benefits dieser Stelle

Medical benefits

3 weeks vacation

Stock option grant

Zusammenfassung

Felix is seeking a Medical Office Administrator to join our clinical operations team. This is a key role supporting our network of healthcare practitioners in maintaining exceptional quality of care and patient confidentiality.

The ideal candidate will have a strong background in medical office administration, excellent organizational skills, and will be fluent in English. This role is remote-friendly, requiring availability for evening and weekend shifts.

Qualifikationen

• Must be located in Canada.
• Minimum 2+ years of experience as a medical office professional.
• Experience in virtual care is an asset.
• Fluent in English; bilingual in French is an asset.

Aufgaben

• Manage and strategize for the medical pillar at Felix.
• Own file management and maintain electronic files.
• Track lab requisitions and ensure results are received.
• Act as liaison between pharmacy and practitioners.
• Support healthcare practitioners with consultations.
• Assist healthcare practitioners with document management.

Kenntnisse

Medical office administration

Customer service

Organizational skills

Technical aptitude

Communication skills

Bilingual French/English

Ausbildung

Medical office administration program

Tools

EMR software

Jobbeschreibung

About Felix:

Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health. Felix creates digital-first solutions that increase access for common healthcare needs such as mental health, sexual health, and daily health. Founded in 2019, Felix’s approach to healthcare encompasses assessments, lab testing, prescriptions, fast and discreet delivery, and ongoing care — all online at www.felixforyou.ca http://www.felixforyou.ca.

The Role

As our medical office administrator, you will be a key member of the clinical operations team, working cross-functionally with our medical directors, clinical operations team, medical office administration team, and customer support team. You will be principally responsible for assisting in the day-to-day clinical support and administration of our network of healthcare practitioners, maintaining exceptional quality of care, patient confidentiality, and promoting our patient-centric mission of empowering Canadians to take control of their health and well-being.

You will

• Work closely with our medical directors and clinical operations team to manage and strategize for the medical pillar at Felix regarding the functionality of our healthcare practitioners.
• Own file management: consolidate, update, and maintain electronic files and documents, including labs and referrals.
• Help create and follow a robust system to track lab requisitions, ensuring all results and documentation are received in full. Follow an audit process to review requisitions from prior months and contact both labs and patients when results for tests ordered are not received.
• Act as the liaison and support between the pharmacy and healthcare practitioner communications.
• Schedule, manage, and support healthcare practitioners and patients with audio/video consultations.
• Perform other related duties and tasks assigned by the clinical operations manager or medical director.
• Work closely with the customer support team.
• Help maintain clinical documentation and update training materials.
• Assist with responding to faxes and voicemails from external stakeholders.
• Perform a variety of administrative and data entry tasks to support our lab management processes.
• Assist healthcare practitioners with document management and basic editing of medical and insurance forms.
• Perform and be involved in QI/QA initiatives.
• As a personal health information delegate, safeguard and protect personal health information.

You have

• Must be located in Canada.
• Must be available to work a set schedule of 5pm-1am EST (2pm-10pm PST), 5 days a week including weekends, 40 hours a week.
• Must be available to work evenings and weekends as needed.
• Successful completion of a medical office administration program or equivalent education in a related field.
• Minimum 2+ years of experience working as a medical office professional.
• Experience working in virtual care is considered an asset.
• Technical aptitude and the ability to learn software and systems quickly, experience working with an EMR.
• Strong organizational skills and meticulous attention to detail.
• Customer service experience is considered an asset.
• Exceptional verbal and written communication skills.
• Ability to work both collaboratively and independently as we are a virtual-first company.
• Fluent in English, bilingual in French is considered an asset.
• Must have suitable remote-working environment where the safeguarding of personal health information can be facilitated

Benefits

• Full medical, dental and vision benefits
• Maternity/paternity policy
• 3 weeks vacation
• Stock option grant

Location: Remote (Canada). We are currently working remotely and open to candidates from anywhere in Canada.

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Selection decisions are solely based on job related factors.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [e-mail] for assistance.