Patient Experience Coordinator — Outpatient PT Front Office

Socket.dev; Kyle (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Health insurance

Paid time off

401(k) match

Tuition reimbursement

HSA options

EAP

Life insurance

Voluntary benefits

Job summary

AtEndeavor Physical Therapy is seeking a Patient Coordinator for our outpatient clinic in Kyle, TX. You will be the friendly face guiding patients through their rehabilitation journey, schedule appointments, verify benefits, and coordinate referrals with clinicians.

Flexibility to cover at the Schertz location as needed, with HIPAA compliance and strong organizational skills driving a smooth daily operation.

Qualifications

• High school diploma or equivalent is required.
• Medical office experience with insurance verification and physician referrals preferred.
• Knowledge of medical terminology and insurance processes.
• Proficiency with EMR/EHR systems and standard office software.
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.

Responsibilities

• Serve as the first point of contact, greeting patients with professionalism and outstanding customer service.
• Schedule appointments and maintain an efficient daily clinic schedule.
• Verify insurance benefits and obtain authorizations as needed.
• Coordinate physician referrals and manage incoming documentation.
• Maintain accurate patient records while ensuring confidentiality and HIPAA compliance.
• Answer incoming phone calls and respond to patient inquiries.
• Collaborate with therapists and clinic staff to support exceptional patient care.
• Assist with front office operations and maintain a welcoming, organized clinic environment.
• Travel to our Schertz clinic periodically to assist with front office coverage as needed.

Skills

Customer service

Scheduling

Insurance verification

HIPAA compliance

EMR/EHR

Communication skills

Organizational skills

Team collaboration

Travel readiness

Education

High school diploma or equivalent

Tools

EMR/EHR software

Job description

AtEndeavor Physical Therapy is seeking a Patient Coordinator for our outpatient clinic in Kyle, TX. You will be the friendly face guiding patients through their rehabilitation journey, schedule appointments, verify benefits, and coordinate referrals with clinicians.

Flexibility to cover at the Schertz location as needed, with HIPAA compliance and strong organizational skills driving a smooth daily operation.