Patient Coordinator

H2 Health; Kyle (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k) match

Tuition reimbursement

HSA

EAP

Life insurance

Job summary

Endeavor Physical Therapy, an H2 Health company, is seeking a Patient Coordinator for our Kyle outpatient clinic. You’ll be the welcoming face, schedule appointments, verify benefits, and help patients navigate their rehabilitation journey while supporting efficient clinic operations.

This role also supports coverage at our Schertz location as needed, collaborating with therapists and administrative staff to deliver a patient-centered experience, HIPAA-compliant records, and smooth front-office

Qualifications

• High school diploma or equivalent required.
• Previous medical office experience with insurance verification and physician referrals preferred.
• Knowledge of medical terminology and insurance processes.
• Proficiency with EMR/EHR systems and standard office software.
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Commitment to maintaining patient confidentiality and professionalism.
• Reliable transportation and willingness to travel to the Schertz clinic for coverage when needed.

Responsibilities

• Serve as the first point of contact, greeting patients with professionalism and outstanding customer service.
• Schedule appointments and maintain an efficient daily clinic schedule.
• Verify insurance benefits and obtain authorizations as needed.
• Coordinate physician referrals and manage incoming documentation.
• Maintain accurate patient records while ensuring confidentiality and HIPAA compliance.
• Answer incoming phone calls and respond to patient inquiries.
• Collaborate with therapists and clinic staff to support exceptional patient care.
• Assist with front office operations and maintain a welcoming, organized clinic environment.
• Travel to our Schertz clinic periodically to assist with front office coverage as needed.

Skills

Customer service

Scheduling

Insurance verification

HIPAA compliance

EMR/EHR systems

Communication skills

Education

High school diploma or equivalent

Tools

EMR/EHR software

Job description

Patient Coordinator | Outpatient | Full-time |920 Kohlers Crossing, Bldg E, Ste 550, Kyle, TX 78640

AtEndeavor Physical Therapy, an H2 Health company, we believe exceptional patient care begins with an exceptional patient experience. As aPatient Coordinator, you'll be the welcoming face of our outpatient orthopedic clinic, helping patients navigate every step of their rehabilitation journey while ensuring the clinic operates efficiently each day.

Our Kyle clinic provides comprehensive outpatient physical therapy services, including orthopedic rehabilitation, sports rehabilitation, vestibular therapy, manual therapy, aquatic therapy, dry needling, balance treatment, spinal decompression, and other specialty services. As an essential member of our team, you'll collaborate closely with clinicians and administrative staff to create a positive, organized, and patient-centered experience from the moment each patient walks through our doors. This position also requires flexibility to provide occasional coverage at our Schertz location as needed.

Your Role:

• Serve as the first point of contact, greeting patients with professionalism and outstanding customer service.
• Schedule appointments and maintain an efficient daily clinic schedule.
• Verify insurance benefits and obtain authorizations as needed.
• Coordinate physician referrals and manage incoming documentation.
• Maintain accurate patient records while ensuring confidentiality and HIPAA compliance.
• Answer incoming phone calls and respond to patient inquiries.
• Collaborate with therapists and clinic staff to support exceptional patient care.
• Assist with front office operations and maintain a welcoming, organized clinic environment.
• Travel to our Schertz clinic periodically to assist with front office coverage as needed.

• High school diploma or equivalent required.
• Previous medical office experience with insurance verification and physician referrals preferred.
• Knowledge of medical terminology and insurance processes.
• Proficiency with Electronic Medical Records (EMR/EHR) systems and standard office software.
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Commitment to maintaining patient confidentiality and professionalism.
• Reliable transportation and willingness to travel to the Schertz clinic for coverage when needed.

Compensation & Benefits

• Competitive compensation
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• Paid time off and paid holidays401(k) with company match
• Tuition loan reimbursement
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• Company-paid life insurance
• Additional voluntary benefit options

Workplace Experience & Perks

• Monday-Friday schedule supporting work-life balance
• Collaborative, patient-focused team environment
• Strong administrative and clinical support
• Employee recognition programs
• Professional growth and career advancement opportunities
• Stable, growing healthcare organization committed to excellence

If you're passionate about creating exceptional patient experiences and thrive in a collaborative outpatient healthcare environment, we'd love to hear from you.

H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.