Patient Concierge & Scheduler - Outpatient PT

H2 Health; Kyle (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k) match

Tuition reimbursement

HSA

EAP

Life insurance

Job summary

Endeavor Physical Therapy, an H2 Health company, is seeking a Patient Coordinator for our Kyle outpatient clinic. You’ll be the welcoming face, schedule appointments, verify benefits, and help patients navigate their rehabilitation journey while supporting efficient clinic operations.

This role also supports coverage at our Schertz location as needed, collaborating with therapists and administrative staff to deliver a patient-centered experience, HIPAA-compliant records, and smooth front-office

Qualifications

• High school diploma or equivalent required.
• Previous medical office experience with insurance verification and physician referrals preferred.
• Knowledge of medical terminology and insurance processes.
• Proficiency with EMR/EHR systems and standard office software.
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Commitment to maintaining patient confidentiality and professionalism.
• Reliable transportation and willingness to travel to the Schertz clinic for coverage when needed.

Responsibilities

• Serve as the first point of contact, greeting patients with professionalism and outstanding customer service.
• Schedule appointments and maintain an efficient daily clinic schedule.
• Verify insurance benefits and obtain authorizations as needed.
• Coordinate physician referrals and manage incoming documentation.
• Maintain accurate patient records while ensuring confidentiality and HIPAA compliance.
• Answer incoming phone calls and respond to patient inquiries.
• Collaborate with therapists and clinic staff to support exceptional patient care.
• Assist with front office operations and maintain a welcoming, organized clinic environment.
• Travel to our Schertz clinic periodically to assist with front office coverage as needed.

Skills

Customer service

Scheduling

Insurance verification

HIPAA compliance

EMR/EHR systems

Communication skills

Education

High school diploma or equivalent

Tools

EMR/EHR software

Job description

Endeavor Physical Therapy, an H2 Health company, is seeking a Patient Coordinator for our Kyle outpatient clinic. You’ll be the welcoming face, schedule appointments, verify benefits, and help patients navigate their rehabilitation journey while supporting efficient clinic operations.

This role also supports coverage at our Schertz location as needed, collaborating with therapists and administrative staff to deliver a patient-centered experience, HIPAA-compliant records, and smooth front-office