Patient Experience Coordinator — Outpatient PT Clinic

H2 Health; Spring Branch (TX); On-site; USD 48,711,936 - 54,442,752; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Tuition loan reimbursement

HSA/FSAs

Employee Assistance Program (EAP)

Life insurance

Job summary

Cibolo Creek Physical Therapy, an H2 Health company, seeks a Patient Coordinator for our Spring Branch outpatient clinic. You will greet patients, schedule visits, verify benefits, manage referrals, and maintain HIPAA-compliant records. Occasional coverage at the Schertz location is required.

The role emphasizes customer service, organization, and teamwork with therapists and staff in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Medical office experience with insurance verification and physician referrals preferred.
• Knowledge of medical terminology and insurance processes.
• Proficiency with EMR/EHR systems and standard office software.
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Commitment to maintaining patient confidentiality and professionalism.
• Reliable transportation and willingness to travel to the Schertz clinic for coverage when needed.

Responsibilities

• Serve as the first point of contact, greeting patients with professionalism and outstanding customer service.
• Schedule appointments and maintain an efficient daily clinic schedule.
• Verify insurance benefits and obtain authorizations as needed.
• Coordinate physician referrals and manage incoming documentation.
• Maintain accurate patient records while ensuring confidentiality and HIPAA compliance.
• Answer incoming phone calls and respond to patient inquiries.
• Collaborate with therapists and clinic staff to support exceptional patient care.
• Assist with front office operations and maintain a welcoming, organized clinic environment.
• Travel to our Schertz clinic periodically to assist with front office coverage as needed.

Skills

Communication

Customer service

Organization

Multitasking

Professionalism

Verbal communication

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Office software

Insurance processes

Job description

Cibolo Creek Physical Therapy, an H2 Health company, seeks a Patient Coordinator for our Spring Branch outpatient clinic. You will greet patients, schedule visits, verify benefits, manage referrals, and maintain HIPAA-compliant records. Occasional coverage at the Schertz location is required.

The role emphasizes customer service, organization, and teamwork with therapists and staff in a fast-paced healthcare setting.