Patient Experience Coordinator, Outpatient Clinic

Socket.dev; Cuero (TX); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

401(k)

PTO & holidays

Tuition reimbursement

HSA / FSA

EAP

Life insurance

Voluntary benefits

Weekdays only

Job summary

Complete Hometown Physical Therapy in Cuero, TX, is seeking a Patient Coordinator for our outpatient orthopedic clinic. You’ll greet patients, schedule appointments, verify benefits, manage referrals, and support HIPAA-compliant record-keeping to ensure a smooth patient journey.

In this role you’ll collaborate with therapists and admin staff, handle front-office tasks, and occasionally cover the Schertz site.

Qualifications

• High school diploma or equivalent is required.
• Previous medical office experience with insurance verification and physician referrals preferred.
• Knowledge of medical terminology and insurance processes.
• Proficiency with EMR/EHR systems and standard office software.
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Commitment to patient confidentiality and professionalism.
• Reliable transportation and willingness to travel to the Schertz clinic for coverage when needed.

Responsibilities

• Serve as the first point of contact, greeting patients with professionalism and outstanding customer service.
• Schedule appointments and maintain an efficient daily clinic schedule.
• Verify insurance benefits and obtain authorizations as needed.
• Coordinate physician referrals and manage incoming documentation.
• Maintain accurate patient records while ensuring confidentiality and HIPAA compliance.
• Answer incoming phone calls and respond to patient inquiries.
• Collaborate with therapists and clinic staff to support exceptional patient care.
• Assist with front office operations and maintain a welcoming, organized clinic environment.
• Travel to our Schertz clinic periodically to assist with front office coverage as needed.

Skills

Communication

Organization

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Office software

Job description

Complete Hometown Physical Therapy in Cuero, TX, is seeking a Patient Coordinator for our outpatient orthopedic clinic. You’ll greet patients, schedule appointments, verify benefits, manage referrals, and support HIPAA-compliant record-keeping to ensure a smooth patient journey.

In this role you’ll collaborate with therapists and admin staff, handle front-office tasks, and occasionally cover the Schertz site.