Patient Coordinator

Socket.dev; Cuero (TX); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

401(k)

PTO & holidays

Tuition reimbursement

HSA / FSA

EAP

Life insurance

Voluntary benefits

Weekdays only

Job summary

Complete Hometown Physical Therapy in Cuero, TX, is seeking a Patient Coordinator for our outpatient orthopedic clinic. You’ll greet patients, schedule appointments, verify benefits, manage referrals, and support HIPAA-compliant record-keeping to ensure a smooth patient journey.

In this role you’ll collaborate with therapists and admin staff, handle front-office tasks, and occasionally cover the Schertz site.

Qualifications

• High school diploma or equivalent is required.
• Previous medical office experience with insurance verification and physician referrals preferred.
• Knowledge of medical terminology and insurance processes.
• Proficiency with EMR/EHR systems and standard office software.
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Commitment to patient confidentiality and professionalism.
• Reliable transportation and willingness to travel to the Schertz clinic for coverage when needed.

Responsibilities

• Serve as the first point of contact, greeting patients with professionalism and outstanding customer service.
• Schedule appointments and maintain an efficient daily clinic schedule.
• Verify insurance benefits and obtain authorizations as needed.
• Coordinate physician referrals and manage incoming documentation.
• Maintain accurate patient records while ensuring confidentiality and HIPAA compliance.
• Answer incoming phone calls and respond to patient inquiries.
• Collaborate with therapists and clinic staff to support exceptional patient care.
• Assist with front office operations and maintain a welcoming, organized clinic environment.
• Travel to our Schertz clinic periodically to assist with front office coverage as needed.

Skills

Communication

Organization

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Office software

Job description

Patient Coordinator | Outpatient | Full-time |920 Kohlers Crossing, 607 S Esplanade Street, Unit 4, Cuero, TX 77954

AtComplete Hometown Physical Therapy, a H2 Health company, we believe exceptional patient care begins with an exceptional patient experience. As aPatient Coordinator, you'll be the welcoming face of our outpatient orthopedic clinic, helping patients navigate every step of their rehabilitation journey while ensuring the clinic operates efficiently each day.

Our Cuero clinic serves the local community in an outpatient orthopedic rehabilitation setting. Complete Hometown Physical Therapy has served patients throughout Lavaca and DeWitt Counties since 2014 and emphasizes personalized, patient-centered care. As a Patient Coordinator, you’ll work alongside our clinical and administrative teams to help patients feel welcomed, informed, and supported throughout their care.

Your Role:

• Serve as the first point of contact, greeting patients with professionalism and outstanding customer service.
• Schedule appointments and maintain an efficient daily clinic schedule.
• Verify insurance benefits and obtain authorizations as needed.
• Coordinate physician referrals and manage incoming documentation.
• Maintain accurate patient records while ensuring confidentiality and HIPAA compliance.
• Answer incoming phone calls and respond to patient inquiries.
• Collaborate with therapists and clinic staff to support exceptional patient care.
• Assist with front office operations and maintain a welcoming, organized clinic environment.
• Travel to our Schertz clinic periodically to assist with front office coverage as needed.

• High school diploma or equivalent required.
• Previous medical office experience with insurance verification and physician referrals preferred.
• Knowledge of medical terminology and insurance processes.
• Proficiency with Electronic Medical Records (EMR/EHR) systems and standard office software.
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Commitment to maintaining patient confidentiality and professionalism.
• Reliable transportation and willingness to travel to the Schertz clinic for coverage when needed.

Compensation & Benefits

• Competitive compensation
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Tuition loan reimbursement
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• Company-paid life insurance
• Additional voluntary benefit options

Workplace Experience & Perks

• Monday-Friday schedule supporting work-life balance
• Collaborative, patient-focused team environment
• Strong administrative and clinical support
• Employee recognition programs
• Professional growth and career advancement opportunities
• Stable, growing healthcare organization committed to excellence

If you're passionate about creating exceptional patient experiences and thrive in a collaborative outpatient healthcare environment, we'd love to hear from you.

H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.