Patient Coordinator

H2 Health; Cuero (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off and paid holidays

401(k) with company match

Tuition loan reimbursement

HSA and FSA options

Employee Assistance Program (EAP)

Company-paid life insurance

Job summary

H2 Health's Complete Hometown Physical Therapy in Cuero, TX is seeking a Patient Coordinator to welcome patients and support efficient outpatient care. The role involves scheduling, insurance verification, referrals, and records management in a fast-paced clinic.

You will collaborate with therapists, handle front-office duties, and ensure HIPAA-compliant documentation. Some travel to the Schertz clinic is required. This is a full-time position with benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Medical office experience and insurance verification preferred.
• Knowledge of medical terminology and insurance processes.
• Proficiency with EMR/EHR systems and standard office software.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.

Responsibilities

• Serve as the first point of contact, greeting patients with professionalism and outstanding customer service.
• Schedule appointments and maintain an efficient daily clinic schedule.
• Verify insurance benefits and obtain authorizations as needed.
• Coordinate physician referrals and manage incoming documentation.
• Maintain accurate patient records while ensuring confidentiality and HIPAA compliance.
• Answer incoming phone calls and respond to patient inquiries.
• Collaborate with therapists and clinic staff to support exceptional patient care.
• Assist with front office operations and maintain a welcoming, organized clinic environment.
• Travel to our Schertz clinic periodically to assist with front office coverage as needed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Confidentiality

HIPAA compliance

Education

High school diploma or equivalent

Tools

EMR/EHR proficiency

Office software

Job description

Patient Coordinator | Outpatient | Full-time |607 S Esplanade Street, Unit 4, Cuero, TX 77954

AtComplete Hometown Physical Therapy, a H2 Health company, we believe exceptional patient care begins with an exceptional patient experience. As aPatient Coordinator, you'll be the welcoming face of our outpatient orthopedic clinic, helping patients navigate every step of their rehabilitation journey while ensuring the clinic operates efficiently each day.

Our Cuero clinic serves the local community in an outpatient orthopedic rehabilitation setting. Complete Hometown Physical Therapy has served patients throughout Lavaca and DeWitt Counties since 2014 and emphasizes personalized, patient-centered care. As a Patient Coordinator, you’ll work alongside our clinical and administrative teams to help patients feel welcomed, informed, and supported throughout their care.

Your Role:

• Serve as the first point of contact, greeting patients with professionalism and outstanding customer service.
• Schedule appointments and maintain an efficient daily clinic schedule.
• Verify insurance benefits and obtain authorizations as needed.
• Coordinate physician referrals and manage incoming documentation.
• Maintain accurate patient records while ensuring confidentiality and HIPAA compliance.
• Answer incoming phone calls and respond to patient inquiries.
• Collaborate with therapists and clinic staff to support exceptional patient care.
• Assist with front office operations and maintain a welcoming, organized clinic environment.
• Travel to our Schertz clinic periodically to assist with front office coverage as needed.

• High school diploma or equivalent required.
• Previous medical office experience with insurance verification and physician referrals preferred.
• Knowledge of medical terminology and insurance processes.
• Proficiency with Electronic Medical Records (EMR/EHR) systems and standard office software.
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Commitment to maintaining patient confidentiality and professionalism.
• Reliable transportation and willingness to travel to the Schertz clinic for coverage when needed.

Compensation & Benefits

• Competitive compensation
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Tuition loan reimbursement
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• Company-paid life insurance
• Additional voluntary benefit options

Workplace Experience & Perks

• Monday-Friday schedule supporting work-life balance
• Collaborative, patient-focused team environment
• Strong administrative and clinical support
• Employee recognition programs
• Professional growth and career advancement opportunities
• Stable, growing healthcare organization committed to excellence

H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.