Patient Experience Coordinator (No Evenings/Weekends)

MLM Hearing, LLC; Reno (NV); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Paid time off

Employee discounts

Job summary

MLM Hearing, LLC in Reno, NV seeks a Patient Care Coordinator (PCC) to greet patients, screen requests, manage scheduling, verify insurance, handle billing, and maintain patient records. The PCC supports clinic operations and marketing efforts to sustain a thriving practice.

The ideal candidate has extensive medical office management experience, excellent communication, and strong organizational skills. This full-time role offers a stable schedule with no evenings or weekends in a growing

Qualifications

• Minimum 10 years of medical office management experience.
• Experience with front desk in the hearing industry is a plus
• High school diploma or equivalent (GED)

Responsibilities

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff, as may be appropriate.

Skills

Customer service

Front desk

Interpersonal skills

Organization

Multitask

Data entry

Accounting basics

Computer skills

Education

High school diploma or GED

Tools

Word processing software

Database software

Job description

MLM Hearing, LLC in Reno, NV seeks a Patient Care Coordinator (PCC) to greet patients, screen requests, manage scheduling, verify insurance, handle billing, and maintain patient records. The PCC supports clinic operations and marketing efforts to sustain a thriving practice.

The ideal candidate has extensive medical office management experience, excellent communication, and strong organizational skills. This full-time role offers a stable schedule with no evenings or weekends in a growing