Patient Experience Coordinator - Medical Office

gn; Reno (NV); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) with matching

Monthly Bonus Opportunities

Job summary

gn is seeking a Patient Care Coordinator in Reno, NV to welcome patients and ensure a smooth flow in our growing clinic. You will manage scheduling, verify insurance, handle payments, and coordinate with the clinic and home office teams to support operations.

The role rewards a patient-focused, detail-oriented professional with strong computer and communication skills. No evenings or weekends; full-time, on-site, with a competitive benefits package including a 401(k) plan.

Qualifications

• Minimum of 10 years of medical office management experience.
• Front desk in the hearing industry is a plus.
• High school diploma or equivalent (GED).
• Strong computer skills and experience with word processing and database software.
• Excellent interpersonal, oral and written communication skills.
• Ability to manage multiple tasks within strict deadlines.
• Detail oriented and data-entry capable.
• Good math aptitude and basic accounting understanding.
• Strong customer service orientation.

Responsibilities

• Greet and screen patients to determine how we can best support them.
• Answer questions about services and promotions.
• Spot potential leads and keep patient flow running smoothly.
• Manage scheduling, daily office tasks, and financial and administrative duties.
• Handle insurance verification, inventory, and patient records.
• Coordinate provider's schedule and ensure smooth flow of patient care.
• Assist with marketing efforts, events, outreach, and patient retention activities.
• Screen calls, identify better hearing candidates and facilitate appointment scheduling.
• Open and close the office and ensure the reception area is well maintained.

Job description

gn is seeking a Patient Care Coordinator in Reno, NV to welcome patients and ensure a smooth flow in our growing clinic. You will manage scheduling, verify insurance, handle payments, and coordinate with the clinic and home office teams to support operations.

The role rewards a patient-focused, detail-oriented professional with strong computer and communication skills. No evenings or weekends; full-time, on-site, with a competitive benefits package including a 401(k) plan.