Patient Experience Coordinator - Medical Receptionist

Vascular Centers of America; Southfield (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

Vascular Centers of America is seeking a proactive Medical Receptionist to greet patients, schedule appointments, and manage EHRs in a fast-paced clinic environment. The role involves verifying insurance, coordinating referrals, and educating patients on procedures and medications.

Ideal candidates have 2–4 years of receptionist experience, strong communication skills, and a patient-centric approach. In-person work with full benefits is provided by the organization.

Qualifications

• 2-4 years of experience as a Medical Receptionist or in a similar role.
• Proficient in insurance verification and authorizations.
• Strong interpersonal and communication skills to interact with patients and staff.
• Ability to maintain composure and calm patients in stressful situations.
• Knowledge of medical terminology to answer patient inquiries accurately.
• Excellent organizational skills and attention to detail.
• Ability to handle a fast-paced environment and multitask effectively.
• Experience managing multiple phone lines and scheduling appointments.

Responsibilities

• Greet and assist patients with scheduling appointments and completing forms.
• Manage electronic health records (EHR) and organize medical records.
• Educate patients on medical procedures, tests, and medication administration.
• Coordinate referrals, verify insurance coverage, and process insurance claims.
• Maintain inventory, cleanliness, and organization of the medical office.
• Communicate effectively with patients, medical staff, and other professionals.
• Ensure compliance with HIPAA regulations and infection control protocols.
• Address patient concerns and provide accurate answers to medical questions.

Skills

Friendly demeanor

Strong communication

Empathetic

Organizational skills

Multitasking

Education

Certified Medical Assistant (Preferred)

Tools

EHR systems

Medical office software

Job description

Vascular Centers of America is seeking a proactive Medical Receptionist to greet patients, schedule appointments, and manage EHRs in a fast-paced clinic environment. The role involves verifying insurance, coordinating referrals, and educating patients on procedures and medications.

Ideal candidates have 2–4 years of receptionist experience, strong communication skills, and a patient-centric approach. In-person work with full benefits is provided by the organization.