Patient Access & Scheduling Specialist

Bassett Healthcare Network; United States; On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability protection

Retirement benefits

Employer match

Job summary

Bassett Healthcare Network is seeking an Ambulatory Office Assistant I to be the first point of contact for patients across ambulatory sites. You will greet patients, collect demographics, schedule visits, process payments, and support care teams with efficient front desk operations.

The role emphasizes excellent customer service, thorough data entry, and clear communication with nurses and providers to ensure timely appointments and high-quality patient experiences.

Qualifications

• High School Diploma or GED required (or equivalent).
• Minimum one year of relevant work experience preferred.
• Medical Office Assistant or Medical Assistant certification preferred.
• BLS certification within 6 months of hire.

Responsibilities

• Greet patients and manage front desk interactions with a friendly, professional demeanor.
• Schedule outpatient appointments and coordinate referrals to optimize provider efficiency.
• Collect demographic and insurance information during scheduling and registration.
• Process payments, collect co-pays, and handle insurance eligibility information.
• Enter charges and maintain accurate demographic and financial records in the EMR.
• Support patient care tasks as needed and ensure a smooth patient experience.

Skills

Education

High School Diploma or GED

Tools

EMR system

Job description

Bassett Healthcare Network is seeking an Ambulatory Office Assistant I to be the first point of contact for patients across ambulatory sites. You will greet patients, collect demographics, schedule visits, process payments, and support care teams with efficient front desk operations.

The role emphasizes excellent customer service, thorough data entry, and clear communication with nurses and providers to ensure timely appointments and high-quality patient experiences.