Patient Experience Coordinator - Medical Front Desk

Trov; Waterbury (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) + Paid Holidays

Company-Paid Life Insurance

Short-Term Disability Insurance

Employee Assistance Program (EAP)

Quarterly bonuses up to $1,500

Job summary

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment.

This role goes beyond a traditional receptionist, involving scheduling, insurance verification, payment collection, EMR management, and coordinating care with providers. Bilingual English/Spanish is highly preferred.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience required.
• Experience in medical front desk, healthcare scheduling, patient access, or outpatient setting strongly preferred.
• Experience with insurance verification, EMR scheduling, or payment collection preferred.

Responsibilities

• Greet and check in patients professionally both in person and over the phone.
• Verify insurance eligibility, benefits, and patient demographic information.
• Schedule, reschedule, and confirm patient appointments within the EMR system.
• Collect copays, coinsurance, balances, and required patient documentation.
• Answer patient questions related to scheduling, billing, referrals, and treatments.
• Maintain accurate patient records and scan required documentation into the EMR.
• Support clinic flow and communication between providers, patients, and clinical teams.
• De-escalate scheduling or patient concerns with professionalism and empathy.

Skills

Customer service

Multitasking

Professional communication

Attention to detail

Bilingual English/Spanish

EMR familiarity

Education

High school diploma or equivalent

Tools

EMR scheduling

Scheduling platforms

Insurance verification software

Job description

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment.

This role goes beyond a traditional receptionist, involving scheduling, insurance verification, payment collection, EMR management, and coordinating care with providers. Bilingual English/Spanish is highly preferred.