Patient Experience Coordinator - Medical Front Desk

Stony Brook University Medical Center; Nesconset (NY); On-site; USD 27,000 - 34,000; Full time

Job summary

Stony Brook University Medical Center is seeking a dedicated Medical Receptionist to serve as the first point of contact for patients in a busy cardiovascular care practice. The role involves greeting and registering patients, verifying demographics and insurance in the EMR, collecting co-pays, and coordinating patient scheduling with physicians and nurses.

The position requires strong communication, familiarity with medical terminology, and the ability to triage calls and multi-task in a

Qualifications

• Knowledge of Medical Terminology.
• Understanding of various insurance plans and the need for authorization/referrals.
• Computer and/or EMR experience.
• At least one year of prior work experience in a medical office.
• Excellent communication skills.
• Ability to multi-task.
• Attention to detail.

Responsibilities

• Perform all necessary receptionist duties including answering, screening and routing of phone calls.
• Be polite and courteous at all times.
• Be able to triage phone calls and determine if urgent, give call to physician or nurse immediately.
• Greet and register each patient as they arrive.
• Verify patient demographics and insurance information into the EMR.
• Collect any necessary co-payments.
• Notify the provider/staff of patients' arrival.
• Schedule patient appointments.
• Schedule any services or procedures as needed.
• Maintain/prepare patient charts and physician schedule.
• Open and close office, if needed.
• Ensure HIPAA & OSHA guidelines are followed at all times.

Skills

Medical terminology

Insurance knowledge

EMR experience

Medical office experience

Communication skills

Multitasking

Attention to detail

Job description

Stony Brook University Medical Center is seeking a dedicated Medical Receptionist to serve as the first point of contact for patients in a busy cardiovascular care practice. The role involves greeting and registering patients, verifying demographics and insurance in the EMR, collecting co-pays, and coordinating patient scheduling with physicians and nurses.

The position requires strong communication, familiarity with medical terminology, and the ability to triage calls and multi-task in a