Patient Experience Coordinator II

Dignity Health; Santa Maria (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

Dignity Health in Santa Maria, CA is seeking a Patient Services Professional to be the welcoming voice and central administrative support for the clinic. You will manage phone inquiries, patient demographics, insurance verification, appointment scheduling, referrals, and pre-registrations to ensure smooth patient experiences.

Strong communication, attention to detail, organization, and data handling are essential as you support clinic goals and protect sensitive information in a fast-paced

Qualifications

• 1 year of experience as a PSA I or equivalent
• Medical terminology class completion or equivalent experience

Responsibilities

• Answer and direct phone calls to support patient flow
• Distribute communications and manage patient information such as demographics
• Verify insurance details, schedule appointments, and handle referrals and authorizations
• Complete pre-registrations and other clerical tasks to support clinic operations
• Maintain consistent, empathetic patient interactions and protect sensitive data

Skills

Customer service

Communication

Attention to detail

Organizational skills

Education

Medical terminology training

Job description

Dignity Health in Santa Maria, CA is seeking a Patient Services Professional to be the welcoming voice and central administrative support for the clinic. You will manage phone inquiries, patient demographics, insurance verification, appointment scheduling, referrals, and pre-registrations to ensure smooth patient experiences.

Strong communication, attention to detail, organization, and data handling are essential as you support clinic goals and protect sensitive information in a fast-paced