Patient Experience Coordinator - Goodyear Clinic (Onsite)

Blue Cross Blue Shield of AZ; Goodyear (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, is seeking a patient-facing team member to welcome patients, complete forms, and coordinate visits at our on-site care centers in Goodyear. You will ensure a seamless patient experience and uphold high service standards.

The role emphasizes proactive scheduling, exceptional service, and community outreach, with morning, night, or weekend hours.

Qualifications

• Experience in a patient-facing role.
• Excellent patient or customer service and communication skills.
• Flexible and positive attitude.
• Proactive and adaptable, able to cover tasks as they arise.
• Basic Life Saving (BLS) certification required.
• Arizona fingerprint clearance card required.
• Vaccination status as part of pre-employment screening.

Responsibilities

• Welcome patients and conduct check-in with required forms.
• Coordinate scheduling and patient visits within the practice management system.
• Ensure patients are delighted with the level of care.
• Act as ambassador in the local community by nurturing relationships with other healthcare providers and organizations.
• Working hours include morning, night, or weekend hours.
• This position requires 100% on-site work at the care center location.

Job description

About Prosano Health Solutions:

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy . Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members . Together, we will set the standard for how healthcare can and should be delivered in our State.

Why Join Our Team?

Here's the fun part. We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people's lives.

100% Onsite daily within our care centers

You Will:

• Welcome patients and conduct check-in with required forms
• Work in partnership with Prosano leadership to provide seamless and integrated service to our patients
• Lead the scheduling and patient visit coordination functions within the practice management system
• Ensure our patients are always delighted with the level of care they receive
• Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners
• Perform other duties as assigned
• Working hours include morning, night, or weekend hours
• This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

You Have:

• Experience in a patient-facing or customer-facing position
• Excellent patient or customer service and communication skills
• A flexible and positive attitude
• A proactive and adaptable working style; able to cover tasks as they arise
• Impeccable judgment
• Proficient PC skills
• Medical Assistant Certification (preferred)
• High school diploma or GED required (bachelor's degree preferred)
• A Basic Life Saving (BLS) Certification required
• An active Arizona fingerprint clearance card
• Proof of vaccination - Prosano Health Solutions employees will need to comply with center vaccination requirements and provide full proof of vaccination status as part of the pre-employment screening process.

Our Commitment

Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.