RN Clinical Care Guide (Case Management Exp) - Deer Valley AZ (On-site)

Blue Cross Blue Shield of Arizona; Deer Valley (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

Prosano Health Solutions in Deer Valley, AZ, is seeking a Registered Nurse for our 100% on-site Care Center. You will support members in-person and virtually, coordinate referrals, and contribute to improved health outcomes and cost savings.

Responsibilities include guiding patients through referrals, managing end-to-end processes, and leading quality programs with outreach to address care gaps. On-site work with potential clinic movements may occur.

Qualifications

• Current state license to practice as a Registered Nurse.
• Associate's degree in Nursing is required.
• BLS certification.
• Electronic Medical Records experience.
• Customer service orientation and experience.

Responsibilities

• Support members in-person and virtually with real-time consultation, education, scheduling of referrals and follow-up.
• Coordinate referrals and diagnostic appointments; follow through to completion.
• Be an empathetic problem-solver and a visible partner to patients.
• Clarify and explain referrals for specialist and diagnostic services.
• Manage end-to-end process for referrals or specialist services as needed.
• Lead quality programs including patient outreach to address gaps in care.
• Support members with chronic conditions through education and reminders.
• Handle management and integration of office processes and workflows.
• Lead service and schedule requests on behalf of members.
• Inform and equip Care Team with referral information and requirements.
• Build relationships with other healthcare providers and community organizations.

Skills

Interpersonal skills

Communication skills

Collaborative

Empathy

Organizational skills

Confidentiality

Customer service orientation

Multimodal communication

Education

Associate's degree in Nursing

Bachelor's degree in Nursing (BSN)

Tools

Electronic Medical Records

Job description

About Prosano Health Solutions: Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State. Why Join Our Team? Here’s the fun part. We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives. If you share this vision and desire to do something different...we look forward to talking to you! This position does require the incumbent to work in-office at our Care Center location in Deer Valley, AZ.

About Prosano Health Solutions: Blue Cross Blue Shield of Arizona launched Prosano Health Solutions to help achieve our mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. As part of this initiative, we launched an Advanced Primary Care model focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. In every market we serve, our goal is to bring to the community a customized, high-value system of care that is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State. Why Join Our Team? Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve health within our communities and make a difference in people’s lives. If you share this vision and desire to do something different, we look forward to talking to you!

You Will:

• Support members both in-person and virtually with real-time consultation, education, scheduling of specialist & diagnostic referral appointments, and follow-through + follow-up of those appointments
• Play a critical role in the achievement of improved health outcomes and cost savings
• Be an empathetic problem-solver and become the most visible partner to all patients
• Clarify and explain referral for specialist and diagnostic service recommendations
• Care for end to end process as needed, for referral or specialist services
• Lead center in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needs
• Support members with chronic conditions by providing education, reminders, and other support
• Handle the management and integration of office processes
• Lead service and schedule requests on member’s behalf
• Inform and equip Care Team with referral information and requirements
• Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners
• Perform all other duties as assigned
• Working hours may include extended hours.
• This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

You Have:

• Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external parties
• Current state license to practice as a Registered Nurse
• Associate's degree in Nursing
• BLS certification
• Electronic Medical Records experience
• Customer service orientation and experience
• Strong communication skills across multiple modalities
• Highly collaborative
• Empathy and advocacy
• Exceptional organizing skills, detail-orientation
• Must be able to maintain confidentiality at all times
• Active AZ fingerprint clearance card

Preferred Qualifications:

• Bachelor's degree in Nursing (BSN)
• Case Management Certification (CCM)
• Proficiency with other health care related software platforms
• High degree of independence, flexibility, initiative and commitment

Our Commitment:

Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Prosano Health Solutions. Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. That’s the kind of satisfaction you’ll find when you work here. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years.