Patient Experience Coordinator - Phx Cotton Center (Onsite)

Blue Cross Blue Shield of Arizona; Phoenix (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, seeks a Patient Experience Coordinator to ensure smooth clinic operations, high-quality patient care, and strong community collaboration. The role emphasizes privacy, compliance, and service excellence in a dynamic health setting.

You will welcome patients, coordinate visits, and work with leadership to deliver integrated service, while maintaining a delightful patient experience and seamless operations onsite.

Qualifications

• Patient-facing or customer-facing experience.
• Excellent patient or customer service and communication skills.
• Flexible and positive attitude.
• Proactive and adaptable; able to cover tasks as they arise.
• Impeccable judgment.
• Proficient PC skills.
• Medical experience.
• High school diploma or GED; bachelor’s degree preferred.
• BLS Certification required.
• Arizona fingerprint clearance card.
• Proof of vaccination per pre-employment screening.

Responsibilities

• Welcome patients and conduct check-in with required forms.
• Coordinate scheduling and patient visits within the practice management system.
• Work with Prosano leadership to provide seamless, integrated service.
• Ensure patients are delighted with the level of care they receive.
• Act as an ambassador in the local community with providers and partners.
• Perform other duties as assigned.
• Working hours may include extended hours.
• This position requires 100% on-site work at the care center and may involve movement between clinics.

Skills

Patient-facing

Customer service

Communication

Flexibility

Proactive

Judgment

PC skills

Medical experience

High school diploma

BLS Certification

Arizona clearance

Vaccination status

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Computer skills

Job description

About Prosano Health Solutions

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members.

Together, we will set the standard for how healthcare can and should be delivered in our State.

About Prosano Health Solutions

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members.

Together, we will set the standard for how healthcare can and should be delivered in our State.

Why Join Our Team?

Here’s the fun part. We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives.

If you share this vision and desire to do something different... we look forward to talking to you!

For more information, please reach out to our Talent Acquisition team.

Hours of Operation: 8:00 am - 5:00 pm

Working hours may include extended hours

100% Onsite daily within our care centers

Why Join Our Team?

Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve health within our communities and make a difference in people’s lives.

If you share this vision and desire to do something different, we look forward to talking to you!

For more information, please reach out to our Talent Acquisition team.

You Will:

The Patient Experience Coordinator is an essential position that assists in supporting operational excellence. The primary role is to ensure that the clinic operations run smoothly and timely daily. This position emphasizes customer/patient care excellence, privacy, compliance, and serving in a dynamic health setting.

• Welcome patients and conduct check-in with required forms

• Work in partnership with Prosano leadership to provide seamless and integrated service to our patients

• Lead the scheduling and patient visit coordination functions within the practice management system

• Ensure our patients are always delighted with the level of care they receive

• Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners

• Perform other duties as assigned

• Working hours may include extended hours.

• This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

You Have:

• E experience in a patient-facing or customer-facing position

• Excellent patient or customer service and communication skills

• A flexible and positive attitude

• A proactive and adaptable working style; able to cover tasks as they arise

• Impeccable judgment

• Proficient PC skills

• Medical experience

• High school diploma or GED required (bachelor's degree preferred)

• A Basic Life Saving (BLS) Certification required

• An active Arizona fingerprint clearance card

• Proof of vaccination - Prosano Health Solutions employees will need to comply with center vaccination requirements and provide full proof of vaccination status as part of the pre-employment screening process.

Our Commitment and Vision:

Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Our vision is to create healthcare transformation across the state of Arizona through the intentional design of vertically integrated offerings and new care-delivery assets that address the total continuum of care and achieve health equity for all members.

Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Our Commitment

Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Prosano Health Solutions.