Patient Experience Coordinator | Front Office Pro

CLEAVER MEDICAL GROUP PC; Johns Creek (GA); On-site; USD 21,000 - 25,000; Full time

Job summary

CLEAVER Medical Group PC in Johns Creek, GA, is seeking a Medical Office Assistant to serve as the face of the practice, delivering an exceptional patient experience through courteous communication, accurate data entry, and efficient front desk operations. This full-time, on-site role requires attention to detail and a professional demeanor.

You will greet patients, verify insurance, schedule appointments in the EMR, collect co-pays, and support billing inquiries while maintaining HIPAA

Qualifications

• The position requires a high school diploma or equivalent and experience in healthcare, admin, or customer service is preferred.
• Strong data entry, insurance verification, and HIPAA compliance skills are expected.
• Professional demeanor and appearance with reliable attendance are essential.

Responsibilities

• Greet patients and visitors professionally and courteously.
• Answer multi-line phone system and route calls clearly.
• Schedule, reschedule, and confirm appointments using EMR.
• Verify and input patient insurance information with accuracy.
• Check in patients, collect co-pays, and balance due.
• Scan and upload patient documents into EMR, maintaining records.
• Respond to inquiries in person, by phone, or email; escalate as needed.
• Maintain confidentiality of patient information per HIPAA policy.
• Monitor front office supply levels and assist with ordering.
• Keep reception area clean, organized, and welcoming.
• Support billing inquiries and basic administrative tasks.
• Prioritize tasks with good judgment and efficiency.
• Use standard office tech: fax, copier, phones, computers.

Skills

Attention to Detail

Communication

Customer Service

Dependability

Diversity

Ethics/Integrity

Initiative

Interpersonal Skills

Using Technology

Judgment

Organization

Product Knowledge

Education

High school diploma or equivalent

Tools

EMR software

Job description

CLEAVER Medical Group PC in Johns Creek, GA, is seeking a Medical Office Assistant to serve as the face of the practice, delivering an exceptional patient experience through courteous communication, accurate data entry, and efficient front desk operations. This full-time, on-site role requires attention to detail and a professional demeanor.

You will greet patients, verify insurance, schedule appointments in the EMR, collect co-pays, and support billing inquiries while maintaining HIPAA