Patient Experience Coordinator: Front Office Expert

ADP, Inc.; Johns Creek (GA); On-site; USD 21,000 - 25,000; Full time

Job summary

Cleaver Medical Group in Johns Creek, GA seeks a Medical Office Assistant to greet patients, manage front desk operations, and deliver an outstanding patient experience through accurate data entry and efficient scheduling. This full-time role requires attention to detail, dependability, and a courteous, professional demeanor in a busy healthcare setting.

You will work under the Front Office Manager, use EMR software, verify insurance, collect co-pays, and support billing inquiries while

Qualifications

• High school diploma or equivalent required.
• Healthcare, administrative, or customer service experience preferred.
• Strong organizational and time management skills.
• Excellent written and verbal communication.

Responsibilities

• Greet patients and visitors in a friendly, respectful, and professional manner.
• Answer multi-line phone system and route calls clearly.
• Schedule, reschedule, and confirm appointments using EMR software.
• Verify patient insurance information with accuracy.
• Maintain confidentiality of patient information and comply with HIPAA.

Skills

Customer service

Data entry

Phone handling

Professional demeanor

Education

High school diploma or equivalent

Tools

EMR software

Job description

Cleaver Medical Group in Johns Creek, GA seeks a Medical Office Assistant to greet patients, manage front desk operations, and deliver an outstanding patient experience through accurate data entry and efficient scheduling. This full-time role requires attention to detail, dependability, and a courteous, professional demeanor in a busy healthcare setting.

You will work under the Front Office Manager, use EMR software, verify insurance, collect co-pays, and support billing inquiries while