Patient Experience Coordinator

ADP, Inc.; Roswell (GA); On-site; USD 16,000 - 19,000; Full time

Job summary

Cleaver Medical Group in Roswell, GA is seeking a Medical Office Assistant to manage front desk operations, greet patients, schedule appointments, verify insurance, and maintain EMR records.

You will handle billing inquiries, collect co-pays, and support a fast-paced medical practice while upholding The CLEAVER Way values. The role requires attention to detail, excellent communication, and a professional demeanor.

Qualifications

• High school diploma or equivalent.
• Healthcare/administrative or customer service experience preferred.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Answer and route calls via multi-line phone system.
• Schedule, reschedule, and confirm appointments using EMR software.
• Verify and input patient insurance information with precision.
• Check in patients, collect co-pays and balances.
• Maintain confidentiality of patient information per HIPAA.

Skills

Customer service

Communication

Organization

Professional demeanor

Data entry

Education

High school diploma or equivalent

Tools

EMR software

Office equipment

Job description

Cleaver Medical Group in Roswell, GA is seeking a Medical Office Assistant to manage front desk operations, greet patients, schedule appointments, verify insurance, and maintain EMR records.

You will handle billing inquiries, collect co-pays, and support a fast-paced medical practice while upholding The CLEAVER Way values. The role requires attention to detail, excellent communication, and a professional demeanor.