Patient Experience Coordinator - Front Desk

CLEAVER MEDICAL GROUP PC; Roswell (GA); On-site; USD 16,000 - 19,000; Full time

Job summary

Cleaver Medical Group in Roswell, GA seeks a Medical Office Assistant to join the Front Office team. The role focuses on greeting patients, scheduling appointments, and ensuring accurate data entry with HIPAA-compliant handling of records.

The ideal candidate will provide excellent patient service, navigate a fast-paced environment, and uphold The CLEAVER Way in every interaction with patients and staff.

Qualifications

• High school diploma or equivalent is required.
• Healthcare or customer service experience preferred.
• Strong data entry and appointment coordination skills.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Answer phone lines and route calls clearly and courteously.
• Schedule, reschedule, and confirm appointments in the EMR.
• Verify insurance information and collect co-pays as needed.
• Maintain patient records and ensure HIPAA compliance.
• Assist with basic billing inquiries and administrative tasks.

Skills

Attention to Detail

Communication

Customer Service

Dependability

Diversity

Ethics/Integrity

Industry Knowledge

Initiative

Interpersonal Skills

Using Technology

Judgment

Organization

Product Knowledge

Education

High school diploma or equivalent

Tools

EMR software

Job description

Cleaver Medical Group in Roswell, GA seeks a Medical Office Assistant to join the Front Office team. The role focuses on greeting patients, scheduling appointments, and ensuring accurate data entry with HIPAA-compliant handling of records.

The ideal candidate will provide excellent patient service, navigate a fast-paced environment, and uphold The CLEAVER Way in every interaction with patients and staff.