Patient Care & Scheduling Specialist

Concentra, Inc; Exton (PA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

401(k) retirement plan with employer-m

Health, vision, dental plans

Life & disability insurance

Paid time off

Tuition reimbursement

Commuter benefits

Dependent care spending account

Employee discounts

Job summary

Concentra, Inc. seeks a Patient Coordinator to join our Exton, PA clinic. You will greet patients, manage scheduling, and handle front-office duties with HIPAA-compliant care.

The role emphasizes patient experience and accuracy in paperwork, insurance authorizations, and records management. Responsibilities include coordinating referrals, responding to patient inquiries, and supporting daily administrative functions under supervision.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of related experience preferred.
• Familiarity with state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization to process patients for services when needed.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion of paperwork.
• Answer incoming lines and direct callers appropriately.
• Schedule appointments and handle reminders, rescheduling, or cancellations.
• Check out patients and distribute records.
• Maintain inventory of office supplies and forms.
• Follow HIPAA guidelines and safety rules.
• Attend staff meetings and participate in training.
• Assist in referrals, checkout, and patient education with Client Support Group.
• Support Center Operations Director in daily admin tasks.

Skills

Service mindset

Attention to detail

Communication skills

Front desk operations

Education

High School Diploma or GED

Tools

Microsoft Office

Patient management system

Job description

Concentra, Inc. seeks a Patient Coordinator to join our Exton, PA clinic. You will greet patients, manage scheduling, and handle front-office duties with HIPAA-compliant care.

The role emphasizes patient experience and accuracy in paperwork, insurance authorizations, and records management. Responsibilities include coordinating referrals, responding to patient inquiries, and supporting daily administrative functions under supervision.