Patient Experience Coordinator – Front Desk & Scheduling

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

401k

PTO

Job summary

University Physicians' Association, Inc. (UPA) is seeking a full-time Patient Service Representative for a rheumatology office at UT Medical Center or UT Medical Center Halls. You will greet patients, collect forms, update demographics and insurance, and help maintain efficient front-office flow.

Responsibilities include registrations, inquiries, scheduling, and document scanning in the EHR. A full benefits package is available, including medical, dental, vision, STD, LTD, Life Insurance, 401k,

Qualifications

• Customer service experience preferred but not required.
• Strong communication and organizational skills.
• Ability to manage multiple tasks and time effectively.

Responsibilities

• Greet patients in a friendly and timely manner.
• Ensure patients complete forms for electronic health records and billing.
• Maintain patient demographics and verify insurance eligibility; collect co-pays.
• Support smooth patient flow through front office operations.
• Answer inquiries about registration or billing.
• Refer medical inquiries to medical staff as needed.
• Schedule patients with the appropriate physician.
• Document scanning into the electronic health record.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Time management

Organization

Job description

University Physicians' Association, Inc. (UPA) is seeking a full-time Patient Service Representative for a rheumatology office at UT Medical Center or UT Medical Center Halls. You will greet patients, collect forms, update demographics and insurance, and help maintain efficient front-office flow.

Responsibilities include registrations, inquiries, scheduling, and document scanning in the EHR. A full benefits package is available, including medical, dental, vision, STD, LTD, Life Insurance, 401k,