Medical Front Desk | Patient Services Coordinator

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

STD

LTD

Life Insurance

401k

Job summary

University Physicians' Association, Inc. (UPA) seeks a full-time Patient Service Representative for University Colon & Rectal Surgery located at UT Medical Center in Knoxville, TN.

This front-office position requires strong communication and meticulous data handling to support efficient patient registration and billing processes. Primary duties include greeting patients, completing forms for EHR and billing, verifying insurance, collecting co-pays, scheduling appointments, and guiding patients

Qualifications

• 6–12 months previous medical office experience.
• Experience with electronic health records (EHR) is preferred.

Responsibilities

• Greet patients in a friendly and timely manner.
• Process required forms for electronic health record and billing.
• Maintain patient demographic and insurance information; verify insurance eligibility and collect co-pays.
• Ensure smooth patient flow through front office by timely processing of patients.
• Answer patient inquiries regarding registration or billing questions.
• Refer patient inquiries regarding medical care to medical assistant or physician.
• Schedule patients with appropriate physician.
• Document scanning into electronic health record; obtain prior authorizations.
• Schedule new patient referrals.
• Other duties as assigned.

Skills

Communication skills

Attention to detail

Time management

Organization

Job description

University Physicians' Association, Inc. (UPA) seeks a full-time Patient Service Representative for University Colon & Rectal Surgery located at UT Medical Center in Knoxville, TN.

This front-office position requires strong communication and meticulous data handling to support efficient patient registration and billing processes. Primary duties include greeting patients, completing forms for EHR and billing, verifying insurance, collecting co-pays, scheduling appointments, and guiding patients