Urology Clinic Medical Assistant - Patient Care & Scheduling

Ackerman Urology; Saint Augustine (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Voluntary benefits

401k retirement plan

Tuition reimbursement

Paid time off

Job summary

Ackerman Urology is seeking a Medical Assistant to prepare patients for examinations, assist in exam rooms, and coordinate schedules. This role emphasizes accurate charting, patient communication, and insurance verification in a compassionate, patient-centered clinic.

The position requires basic medical terminology knowledge, 1–2 years of customer service, and Medical Assistant training. Join a private physician-owned practice dedicated to high-quality urological care.

Qualifications

• 1-2 years of customer service experience
• Medical Assistant training and/or certification
• High School Diploma or equivalent
• Detail orientation and strong organizational/time management
• Excellent telephone etiquette
• Strong interpersonal and communication skills (oral & written)
• Knowledge of medical terminology

Responsibilities

• Greet and check in patients
• Prepare supplies and exam rooms for patients
• Escort patients to exam rooms and provide preliminary instructions; perform basic tests and update histories
• Forward calls to physicians as needed
• Enter patient information and reports into the chart
• Verify insurance eligibility and treatment approvals
• Schedule follow-ups and consultations
• Answer patient questions about insurance and scheduling
• Process credit card payments
• Mail follow-up reminders
• Call patients for lab and follow-up reminders
• Coordinate appointments with referring physicians
• Maintain physician schedules
• Schedule all tests ordered by physicians
• Respond to medical records requests

Skills

Customer service

Telephone etiquette

Interpersonal skills

Medical terminology

Detail oriented

Time management

Written and verbal communication

Education

Medical Assistant training

High School Diploma

Tools

Multi-line phone system

Job description

Ackerman Urology is seeking a Medical Assistant to prepare patients for examinations, assist in exam rooms, and coordinate schedules. This role emphasizes accurate charting, patient communication, and insurance verification in a compassionate, patient-centered clinic.

The position requires basic medical terminology knowledge, 1–2 years of customer service, and Medical Assistant training. Join a private physician-owned practice dedicated to high-quality urological care.