Front Desk Lead – Mental Health Clinic

Elite DNA Behavioral Health; Dothan (AL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Full benefits

Medical, dental, vision

Life insurance

Paid time off 15 days

Birthday day off

Employee Assistance Program

Job summary

Elite DNA Therapy Services is seeking a Full-Time Front Desk Receptionist for the Dothan, AL location. The role focuses on greeting patients, scheduling, and coordinating with clinical staff to ensure smooth patient flow.

Ideal candidates have a high school diploma or GED, related vocational training, and at least one year of medical office experience. Bilingual Spanish is preferred. The position includes a full benefits package and growth opportunities within a supportive team.

Qualifications

• Welcomes patients in person or by telephone and explains services, payment categories, and billing procedures.
• Schedules appointments and directs walk-in patients and emergencies per policies.
• Answers all incoming calls and routes them to appropriate staff.
• Registers patients per protocols and collects required documentation.
• Generates documents for each patient and ensures completion.
• Reviews and verifies insurance coverage and computes patient charges.

Responsibilities

• Collects deposits or co-pays/deductibles before seeing the provider.
• Inform patient of outstanding balance and issues receipts.
• Works with Providers and Medical Assistants to ensure smooth patient flow.
• Calls and reminds patients of appointments and follows up on no-shows.
• Communicates patient issues to the clinic manager as needed.
• Promotes Elite DNA's mission and maintains professional demeanor.

Skills

Bilingual Spanish

Customer service

Microsoft Office

Communication skills

Multi-tasking

Attention to detail

Phone etiquette

Education

High school diploma or GED

Vocational training

Medical office experience

Tools

Office equipment (phones, copiers, fax)

Job description

Elite DNA Therapy Services is seeking a Full-Time Front Desk Receptionist for the Dothan, AL location. The role focuses on greeting patients, scheduling, and coordinating with clinical staff to ensure smooth patient flow.

Ideal candidates have a high school diploma or GED, related vocational training, and at least one year of medical office experience. Bilingual Spanish is preferred. The position includes a full benefits package and growth opportunities within a supportive team.