Front Desk Supervisor – Patient Care & Scheduling

Elite DNA Behavioral Health; Pensacola (FL); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Paid time off

Vision insurance

Job summary

Elite DNA Therapy Services in Pensacola, FL is seeking a full-time Front Desk Receptionist to manage patient check-in, calls, and administrative tasks in a busy clinical setting.

The role requires coordinating appointments, handling insurance information, and maintaining accurate patient records while delivering courteous service to diverse patients. Training or prior medical office experience is a plus, and the shift is 9 a.m. – 6 p.m.

Qualifications

• High school graduate/GED.
• Formal training from a vocational school.
• One year of medical experience from a similar setting.

Responsibilities

• Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
• Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
• Answer all incoming calls and route them to the appropriate staff.
• Register all patients per registration protocols and collect all documentation.
• Generate required documents for each patient and ensure all documents are completed in full.
• Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
• Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
• Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
• Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time.
• Call and remind patient of his/her appointment.
• Follow up on “no show” patients on a daily basis.
• Communicate patient’s problem/complaint to the clinic manager or his/her designee.
• Promotes and believes in Elite DNA's mission statement.
• Bilingual Preferred: Fluent in Spanish.

Skills

Bilingual Spanish

Friendly personality

Strong communication skills

Microsoft Office

Education

High school diploma or GED

Vocational school training

Tools

Microsoft Office

Job description

Elite DNA Therapy Services in Pensacola, FL is seeking a full-time Front Desk Receptionist to manage patient check-in, calls, and administrative tasks in a busy clinical setting.

The role requires coordinating appointments, handling insurance information, and maintaining accurate patient records while delivering courteous service to diverse patients. Training or prior medical office experience is a plus, and the shift is 9 a.m. – 6 p.m.