Patient Experience Coordinator - Front Desk & Care Flow

joinaegvision; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

HSA/FSA

PTO

Paid Holidays

Job summary

AEG in Austin, TX is seeking a Patient Care Coordinator to join our front desk team and support patient flow, scheduling, and care-team coordination. You will anticipate needs, communicate clearly, and manage the daily schedule to ensure a high-quality patient experience.

The role requires strong organizational and communication skills, attention to confidentiality, and proactive problem-solving in a fast-paced clinic environment. Training provided and room for growth within the practice.

Qualifications

• High school diploma or equivalent required.
• Experience with practice management systems (EMR) preferred.
• Excellent communication and team collaboration abilities.

Responsibilities

• Greet patients and serve as primary contact for interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule appointments and optimize provider schedules.
• Execute confirmation and reminder processes to reduce no-shows.
• Verify insurance eligibility and enter patient data in EMR accurately.
• Communicate coverage details and patient financial responsibility clearly.
• Prepare charts and documentation ahead of visits.
• Record charges and payments in EMR and reconcile balances.
• Run reports to ensure billing is up to date and accurate.
• Monitor patient flow and adjust schedules to reduce bottlenecks.
• Provide timely updates on wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support patient retention through recalls and follow-ups.

Skills

Organizational skills

Communication skills

Interpersonal skills

Multitasking

Problem solving

Confidentiality

Education

High school diploma

Tools

EMR

Job description

AEG in Austin, TX is seeking a Patient Care Coordinator to join our front desk team and support patient flow, scheduling, and care-team coordination. You will anticipate needs, communicate clearly, and manage the daily schedule to ensure a high-quality patient experience.

The role requires strong organizational and communication skills, attention to confidentiality, and proactive problem-solving in a fast-paced clinic environment. Training provided and room for growth within the practice.