Patient Care Coordinator — Front Desk & Care Flow Lead

joinaegvision; San Antonio (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator in San Antonio, TX to manage front desk operations and support patient flow across the care team. You will schedule appointments, confirm visits, verify insurance, and maintain accurate EMR records to ensure a smooth patient experience.

The role requires strong communication and organizational skills, a focus on patient-centered service, and the ability to work collaboratively with clinicians and staff.

Qualifications

• High school diploma or equivalent required.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors and be the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage communications.
• Schedule patient appointments and support provider schedule optimization.
• Confirm appointments and send reminders to reduce no-shows.
• Verify insurance eligibility and enter demographics in EMR.
• Explain insurance coverage and patient financial responsibility.
• Prepare patient charts and documentation before visits.
• Record charges, co-pays, and payments in EMR and balance accounts.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules to prevent bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through recalls and renewal of annual/medical visits.
• Maintain a clean, organized front office.
• Perform other duties as assigned by Practice Manager or Optometrist.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Team collaboration

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EMR (Electronic Medical Records) software

Job description

AEG is seeking a Patient Care Coordinator in San Antonio, TX to manage front desk operations and support patient flow across the care team. You will schedule appointments, confirm visits, verify insurance, and maintain accurate EMR records to ensure a smooth patient experience.

The role requires strong communication and organizational skills, a focus on patient-centered service, and the ability to work collaboratively with clinicians and staff.