Patient Experience Coordinator — Front Desk (Bilingual)

Ontario Trillium Foundation; Metairie (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off & Holidays

Retirement Plan

Job summary

Monarch Medical Management in Mandeville, LA seeks a professional Front Desk Coordinator to be the first point of contact for patients in a busy chiropractic practice. The role is full-time with set hours and requires welcoming, organized front-desk support.

Responsibilities include greeting patients, answering calls, collecting co-pays, updating records, scheduling, HIPAA compliance, and translating for Spanish-speaking patients (preferred). Opportunities for growth and benefits are provided.

Qualifications

• High school diploma or equivalent; some college preferred.
• Minimum 2 years of front desk or customer service in a healthcare setting.
• Bilingual (Spanish) is a plus.

Responsibilities

• Greet and assist patients and visitors in a courteous, professional manner
• Answer incoming calls promptly and direct appropriately
• Collect co-pays and balances; explain financial obligations to patients
• Register and update patient information; verify insurance eligibility
• Schedule appointments and manage provider calendars
• Ensure efficient patient flow and timely communication with clinical staff
• Maintain patient records and ensure availability of treatment information
• Uphold privacy and confidentiality protocols (HIPAA compliance)
• Cross-train with medical assistant duties as needed
• Perform additional administrative duties as assigned

Skills

Customer service

Front desk

Medical office experience

Education

High school diploma or equivalent

Job description

Monarch Medical Management in Mandeville, LA seeks a professional Front Desk Coordinator to be the first point of contact for patients in a busy chiropractic practice. The role is full-time with set hours and requires welcoming, organized front-desk support.

Responsibilities include greeting patients, answering calls, collecting co-pays, updating records, scheduling, HIPAA compliance, and translating for Spanish-speaking patients (preferred). Opportunities for growth and benefits are provided.